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Salesforce AP-212 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration | 22% | - Integrate with Service Cloud - Integrate with Commerce Cloud - Integrate with Salesforce CDP - Integrate with Marketing Cloud - Connect to external systems using APIs |
| Topic 2: Loyalty Program and Process Configuration | 52% | - Manage member enrollment, profiles, and preferences - Configure permissions and security model - Configure foundational program settings - Set up tier models, qualification, and progression - Define incentives, experiential rewards, and vouchers - Configure partner management and collaboration - Set up currencies, points, and transaction processing |
| Topic 3: On-Going Loyalty Management | 10% | - Configure analytics, dashboards, and reporting - Monitor program performance and optimize - Manage program updates and enhancements |
| Topic 4: Strategies and Design | 16% | - Apply implementation best practices - Define points, benefits, and redemption processes - Design loyalty program architecture and data model - Design promotion lifecycle and engagement strategies - Assess business requirements and define loyalty solution |
Salesforce Loyalty Management Accredited Professional Sample Questions:
A Consultant needs to design a new tier-upgrade process for a new Loyalty Program. The custom object to store the qualified members and a batch job is identified for this process.
Which two components should the Consultant select for this process?
- A. A flow to schedule and process the custom object's pending records and another flow to perform tier-upgrade orchestration process
- B. A flow to perform the tier-upgrade rule and another flow to perform the tier-upgrade orchestration process
- C. A data-processing-engine (DPE) to identify the qualified members
- D. A flow to perform both tier-upgrade rule and tier-upgrade orchestration process
Correct Answer: B,C 🗳️
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The Management team at Cloud Kicks is required to analyze what earning activities are available in the Loyalty Program. What type of user access does the Management Team need to have this information visible in the reports?
- A. Read. Create access on Journal Type, Loyalty Member Currencies, and Partner Products Objects
- B. Read, View All access on Journal Type, Journal Subtype, and Transaction Journal Objects
- C. Read, Edit access on Journal Type, Loyalty Member Promotions, and Loyalty Member Benefits Objects
- D. Read, View access on Journal Type, Partner Products, and Loyalty Ledgers Objects
Correct Answer: B 🗳️
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What is the correct implementation approach for an Administrator to target a promotion only for specific products?
- A. Add promotion to the lookup field on the product
- B. Create product attributes in Promotion Setup
- C. Map products to promotion through an out-of-the-box Related List
- D. Create a custom list on the promotion
Correct Answer: C 🗳️
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A company has an existing Loyalty Program, and the marketing team wants to start awarding 10% discounts and 100 points to new members upon sign-up.
What does the Program Administrator need to do for a new member to earn this promotion?
- A. Create a record triggered flow using Journal Type. Journal SubType, Transaction Journal. Credit Points action and Issue Voucher action
- B. Create a record triggered flow using Journal Type, Journal SubType, Transaction Journal, and Process O Member Benefit Action
- C. Create an autolaunched flow using Transaction Journal, Loyalty Ledger, and Get Loyalty Promotions for Transactions
- D. Create an autolaunched flow using Journal Type. Journal SubType, Transaction Journal, Credit Points ° action, and Issue Voucher action
Correct Answer: A 🗳️
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The Loyalty Administrator for Northern Trail Outfitters (NTO) defines Basic and Premium as the two Tiers for its Insider program. They want to define a free product sample for all members in Premium Tier.
How does NTO configure tiers within the Loyalty Program to give vouchers for members in the Premium Tier?
- A. Voucher Management; Benefits Setup (in Program console); Benefit Action to process benefits
- B. Voucher Management and Benefit Action
- C. Voucher Management and Benefits Setup
- D. Voucher Management; Benefits Setup (in Program console); Benefit Action to define downstream actions and FLOW - Benefit action for orchestration
Correct Answer: D 🗳️
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