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Salesforce Certified Agentforce Specialist Sample Questions:

1. Coral Cloud Resorts wants visibility into credit usage associated with testing. Which feature supports this?

A) Testing Center
B) Digital Wallet
C) Agentforce Analytics

2. Universal Containers needs to restrict access to refund processing actions so only customers with Active account status can initiate refunds. How should an Agentforce Specialist apply the restriction deterministically?

A) Include step-by-step instructions at the topic level and action level explaining the rules and examples.
B) Create a context variable for the account status field and apply a conditional filter AccountStatus equals "Active" to refund actions.
C) Create a Flex Prompt Template that has instructions to check for account status.

3. A data science team has trained an XGBoost classification model for product recommendations on Databricks. The Agentforce Specialist is tasked with bringing inferences for product recommendations from this model into Data Cloud as a stand-alone data model object (DMO).
How should the Agentforce Specialist set this up?

A) Create the serving endpoint in Databricks, then configure the model using Model Builder.
B) Create the serving endpoint in Einstein Studio, then configure the model using Model Builder.
C) Create the serving endpoint in Databricks, then configure the model using a Python SDK connector.

4. How should an organization use the Einstein Trust layer to audit, track, and view masked data?

A) In Setup, use Prompt Builder to send a prompt to the LLM requesting for the masked data.
B) Utilize the audit trail that captures and stores all LLM submitted prompts in Data Cloud.
C) Access the audit trail in Setup and export all user-generated prompts.

5. Cloud Kicks wants to integrate its agent with its custom website. The goal is for customers to interact with the custom agent chat interface. Which approach provides the framework for the custom web application to communicate with the agent?

A) Model Context Protocol (MCP)
B) Agent API
C) Agent-to-Agent (A2A)

Solutions: