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Salesforce Service-Cloud-Consultant Exam Reference

How much Service-Cloud-Consultant Exam Cost

The price of the Service-Cloud-Consultant exam is $200 USD.

Certification Path

Salesforce Administrator Certification can act as a prerequisite for this exam.

Reference: https://trailhead.salesforce.com/credentials/servicecloudconsultant

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What is the duration of the Service-Cloud-Consultant Exam

Number of Questions: 60
Passing Score: 67%
Length of Examination: 105 minutes
Format: Multiple choices, multiple answers

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Salesforce Service-Cloud-Consultant日本語 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Service Cloud Solution Design	15%	- Solution design based on requirements - Capabilities, limitations and trade-offs - Scalability and maintainability - Security, compliance and performance optimization
Topic 2: Case Management	13%	- Entitlements, milestones and SLAs - Case deflection and self-service - End-to-end case lifecycle design - Automation: assignment rules, escalation, workflow
Topic 3: Contact Center Analytics	10%	- Report and dashboard design - Data-driven improvement - Key metrics and KPIs tracking
Topic 4: Implementation Strategies	12%	- Training and adoption planning - Consulting engagement lifecycle - Licensing and deployment considerations - Data migration, quality and governance
Topic 5: Intake and Interaction Channels	13%	- Email, web, social, phone and messaging channels - Configuration best practices - Designing intake channels - Digital engagement and omni-channel
Topic 6: Industry Knowledge	12%	- Types of contact centers and their characteristics - Business challenges, risks and outcomes - Contact center metrics and KPIs
Topic 7: Integrations	10%	- CTI and telephony integration - Third-party system integration - Data exchange and synchronization
Topic 8: Knowledge Management	12%	- Data categories and access control - Case deflection and knowledge adoption - Knowledge base design and implementation - Article lifecycle, versioning and visibility

Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版) Sample Questions:

Question #1

大手家電メーカーは、注文の追跡、予約の変更、基本的なトラブルシューティングといった顧客からのよくある問い合わせをAIソリューションで処理することで、問い合わせ件数を削減したいと考えています。このソリューションには、以下の機能が必要です。
* カスタム API を介してリアルタイムの注文と予約データを自動的に取得します。
* 顧客からの多様で複雑な表現を処理するために動的な推論を提供します。
* 複数ターンの会話中にメモリと意思決定機能を使用して完全に拡張可能。

A. アインシュタインボット
B. Agentforce従業員エージェント
C. Agentforce サービスエージェント

Reveal Solution Discussion 0

Correct Answer: C 🗳️