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What is the duration of the ITILSC-SOA Exam
- Format: Multiple choices, multiple answers
- Length of Examination: 90 minutes
- Passing Score: 28 marks
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Conclusion
The ITILSC-SOA exam is all about achieving high satisfaction levels among customers. When there is a deep comprehension of IT solutions, governing policies, processes, and the definition of a service strategy for IT, there will be an excellent delivery of services and achievement of business goals.
Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
EXIN ITILSC-SOA Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Portfolio Management | 15% | - Pipeline, service catalogue and retired services - Portfolio structure and categorization - Business case and investment justification |
| Topic 2: Roles, Responsibilities and Implementation | 5% | - Challenges and critical success factors - Technology and tool considerations - Key roles in SOA processes |
| Topic 3: Service Level Management | 20% | - Review and improvement of service levels - Negotiation, monitoring and reporting - SLAs, OLAs and underpinning contracts |
| Topic 4: Service Catalogue Management | 15% | - Integration with other processes - Business and technical views - Structure, content and maintenance |
| Topic 5: Introduction to Service Offerings and Agreements | 10% | - Key concepts and value to business - Relationship with ITIL service lifecycle - Purpose, objectives and scope of SOA |
| Topic 6: Financial Management for IT Services | 15% | - Pricing and value demonstration - Cost models and ROI calculation - Budgeting, accounting and charging |
| Topic 7: Supplier Management | 10% | - Evaluation, selection and performance monitoring - Contract management and renewal - Supplier categories and contracts |
| Topic 8: Demand Management | 10% | - Patterns of business activity - Link to capacity and service portfolio - Influencing and managing demand |
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