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Format of Microsoft MS-720 Exam
Exam Length: 60 questions
Exam Format: Multiple choice questions
Exam Duration: 120 minutes.
Language: English
Passing score: 70%
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-720
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Microsoft MS-720 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Monitor and troubleshoot Microsoft Teams Phone | 15-20% | - Monitor call quality and reliability - Troubleshoot PSTN connectivity - Analyze call analytics and logs - Resolve Direct Routing issues |
| Optimize network performance | 5-10% | - Implement quality of service (QoS) - Validate network performance - Plan network topology - Assess network requirements |
| Plan and configure Microsoft Teams clients and devices | 5-10% | - Plan device deployment - Configure IP phones and Teams Rooms - Update and monitor devices - Manage device policies |
| Plan and configure Microsoft Teams Phone | 25-30% | - Configure auto attendants and call queues - Plan and design Microsoft Teams PSTN solution - Implement emergency calling - Configure audio conferencing - Select PSTN connectivity option - Manage phone numbers |
| Plan and configure Direct Routing | 15-20% | - Implement call routing policies - Configure Session Border Controller (SBC) - Configure media bypass - Deploy Survivable Branch Appliance (SBA) - Design Direct Routing infrastructure |
| Configure and manage Microsoft Teams Phone for voice users | 15-20% | - Manage voice applications - Configure voice routing policies - Implement call park and call transfer - Assign licenses and policies |
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