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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.

A) 1,2,3,4
B) 3,2,4,1
C) 2,4,3,1
D) 1,3,2,4

2. You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is somestandard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: [email protected]. {#
#SR0000003056# #}"
Which statement is true?

A) You can completely eliminate the standard text appended by editing the message:
SVC_EMAIL_ACK_FOR_KNOWN_CUST.
B) You have to edit the e-mail template and add HTML code to customize the standard text section.
C) You can eliminate part of the standard message, butcannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
D) You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

3. Which four actions does the REST API for Service Requests (SRs) allow?

A) Update SR assignee
B) Delete SR by SR number
C) Delete SR by SR title
D) Update SR milestone
E) Create SR

4. Which two are true characteristics about the lifecycle of a service request?

A) "Customer working" is one of the five seeded status types.
B) If required, users can manually set the "Closed" status for a service request.
C) Users can reopen a service request when the status is set to "Closed".
D) "Closed" status is set by an automaticjob after a specified number of days.
E) Users can reopen a service request when the status is set to "Resolved".

5. Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

A) Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by
7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates
B) Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
C) Choose all optional result columns.
D) Do not choose any optional criteria columns.

Solutions: