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Peoplecert ITIL V3 Foundation Sample Questions:
1. Implementation of ITIL Service Management requires preparing and planning the effective and efficient use of:
A) People, Process, Products, Technology
B) People, Products, Technology, Partners
C) People, Process, Products, Partners
D) People, Process, Partners, Suppliers
2. Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the service lifecycle?
A) Service Strategy
B) Service Operation
C) Continual Service Improvement
D) Service Transition
3. Which of the following can help determine the level of impact of a problem?
A) Configuration Management System (CMS)
B) Statement of Requirements (SOR)
C) Standard Operating Procedures (SOP)
D) Definitive Media Library (DML)
4. Service Design emphasises the importance of the Four Ps'. Which of the following is a correct list of these Four Ps?
A) People, Potential, Products, Performance
B) People, Process, Products, Partners
C) Potential, Preparation, Performance, Profit
D) People, Products, Partners, Profit
5. When should tests for a new service be designed?
A) As part of Service Transition
B) At the same time as the service is designed
C) Before the service is designed
D) After the service has been designed, before the service is handed over to Service Transition
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: B |

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