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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. An organization sells products which have rapidly-changing features and functionality. The organization has always taken a traditional approach to development and deployment, aiming to deliver products with full functionality after extensive requirements analysis. The organization's sales and revenues have recently decreased.
Which technique would be MOST BENEFICIAL for the organization to adopt?

A) Cost of delay
B) Minimum viable products
C) A/B testing
D) Return on Investment (ROI)

2. A team limits the number of work items allowed in each stage of its workflow and visualizes the flow of work on a board.
Which outcome is this MOST likely to achieve?

A) Guaranteed regulatory compliance
B) Reduced work in progress and improved flow
C) Increased utilization of every team member
D) Elimination of all defects

3. Which statement about high-velocity IT is CORRECT?

A) Organizations should assign a high priority to high-velocity transformations
B) Moving to a high-velocity way of working will reduce costs and risks
C) The required velocity should be based on the nature of an organization
D) Levels of utility or warranty might have to be sacrificed for higher velocity

4. An organization that has been successful in the past is now struggling to succeed in a highly competitive industry. Customer expectations that are changing in unpredictable ways, and unclear user requirements, are making it difficult for the organization to decide a course of action.
Several conflicting approaches have been suggested.
In the context of the Cynefin framework, which approach would BEST enable the organization to progress?

A) Take quick action to stabilize the situation
B) Use safe-to-fail experiments to collect knowledge
C) Set clear objectives and apply proven best practices
D) Ask experts to analyse the options and provide a recommendation

5. Which TWO statements about the service value chain are CORRECT?
1. The service value chain describes the activities that are required
to effectively manage products and services
2. The service value chain provides a fixed sequence of activities that are required to design products and services
3. The service value chain describes a detailed model of the activities performed by each technical team
4. The service value chain is a model on which the steps in a value
stream are based

A) 1 and 2
B) 3 and 4
C) 1 and 4
D) 2 and 3

Solutions: