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SAP C_C4C14_1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SAP Service Cloud Overview | - Solution architecture and capabilities - Understanding SAP Service Cloud concepts |
| Service Analytics and Integration | - Reporting and analytics - Integration with other SAP solutions |
| Service Request Processing | - Service request management - Service orders and notifications |
| Service Contract and Resource Management | - Resource and scheduling setup - Service contract configuration |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
1. Which scoping element from customer care do you select to enable SAP JAM as a Knowledge Base in SAP Cloud for Customer?
A) Knowledge Base
B) Communication for customer care
C) Service an repair
D) Service request management
2. To which objects can you add an installed base? Note: There are 2 correct answers to this question.
A) Ticket
B) Contract
C) Visit
D) Maintenance plan
3. Which of the following element from Customer Care do you select to enable SAP JAM as a knowledge base in SAP Cloud for Customer?
A) Service Request Management
B) Communication for Customer Care
C) Service and Repair
D) Business Performance Management
4. You want to define an automatic field update based on the ABC classification of an account What are the follow-up steps required to set up the workflow? Note: There are 2 correct answers to this question.
A) Select an action
B) Add a condition group
C) Define a placeholder
D) Choose a rule type
5. A user is assigned two work centers that contain the same view. In the first work center.
the user has unrestricted read and write access. In the second work center, the user had read only access.
Which access rights does the user get for this view in both work centers?
A) Only restricted write access
B) Only unrestricted write access
C) Restricted read and write access
D) Unrestricted read and write access
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B,D | Question # 3 Answer: A | Question # 4 Answer: A,D | Question # 5 Answer: D |
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