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Salesforce Strategy-Designer Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Research and Insights | - Customer insights and data interpretation - Qualitative and quantitative research methods |
| Strategy Foundations | - Understanding business context and customer strategy - Role of a strategy designer in Salesforce ecosystem |
| Experience Design and Journey Mapping | - Service and experience blueprinting - Customer journey mapping techniques |
| Ideation and Prototyping | - Rapid prototyping and validation approaches - Design thinking principles |
| Stakeholder Alignment and Communication | - Facilitating cross-functional collaboration - Communicating strategy and design outcomes |
| Measurement and Iteration | - Defining success metrics and KPIs - Iterative design improvement cycles |
Salesforce Certified Strategy Designer Sample Questions:
1. What is the first step in the process of Design Thinking?
A) Start the technological development of the solution and its UX.
B) Iterate on ideas quickly to satisfy a given need.
C) Build empathy with users and customers and uncover their needs and feelings about the products.
2. How are the different models of users called under the pre-planning process for a Salesforce integration?
A) Roles
B) Super Users
C) Profiles
D) Key Personas
3. Of the 4 target types to measure business success, which one fits the following example: Tracking growth of a re-modelled and fully translated spanish website for a company that operates in the US.
A) Growth Target
B) Customer Satisfaction Target
C) Efficiency Target
D) Expansion Target
4. Are the motivations of the problem solver part of a perpetuating circle of exclusion with shuts out diverse people?
A) Yes
B) No
5. Which two Call Center KPIs are dramatically improved by Salesforce CTI integration?
A) Productivity and Handle Time
B) Upsell and Handle Time
C) Handle Time and Cross Sell
D) Productivity and CSAT
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: A |
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