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The Salesforce Service Cloud Consultants certification includes only one CRT-261 certification exam.
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How much CRT-261 Exam Cost
The price of the CRT-261 exam is $200 USD.
Salesforce Service Cloud Consultants CRT-261 Exam
Salesforce Service Cloud Consultants CRT-261 Exam is related to Service Cloud Consultant Certification. This exam is designed for those Candidates who have experience implementing Service Cloud Solution in a Customer Facing Role. This exam measures the Candidate ability and knowledge in the design and implements Service Cloud Solution that meets customer business requirement is maintainable and scalable. Salesforce Administrator, Service Cloud Consultant and Designing Service Cloud Consultants usually hold or pursue this certification and you can expect the same job role after completion of this certification.
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Salesforce CRT-261日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Cloud Concepts | - Customer Service & Support Fundamentals - Service Cloud Core Capabilities |
| Service Console and Productivity | - Macros, Quick Text, and Lightning Productivity Tools - Service Console Configuration |
| Knowledge Management | - Article Lifecycle and Data Categories - Salesforce Knowledge Setup |
| Communities and Self-Service | - Self-Service Portals - Experience Cloud for Service |
| Service Channels and Integration | - Email-to-Case and Web-to-Case - Live Chat and Messaging Channels - CTI and Telephony Integration |
| Omni-Channel and Routing | - Omni-Channel Routing - Workload Management and Skills-Based Routing |
| Case Management | - Assignment Rules and Auto-Response Rules - Case Lifecycle and Routing - Entitlements and Milestones (SLA Management) |
| Analytics and Reporting | - Key Service Metrics and KPIs - Service Reports and Dashboards |
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