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Salesforce AP-222 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Public Sector Solutions Overview | - Government and public sector use cases - Core concepts of Salesforce Public Sector Solutions |
| Topic 2: Case and Program Management | - Case lifecycle management - Program and benefit tracking |
| Topic 3: Automation and Integration | - Integration with external government systems - Flow automation in public sector solutions |
| Topic 4: Constituent Experience | - Omni-channel service interactions - Self-service portals and Experience Cloud |
| Topic 5: Security and Compliance | - Compliance considerations in government deployments - Data security and access control |
| Topic 6: Data Model and Architecture | - Public sector data model components - Object relationships and configuration principles |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
A company discovered that Salesforce already has a pre- built DataPack, that comes with industry-standard procedures; the system administrator wants to move and deploy the DataPack, to achieve this. Which tool can be used to deploy the DataPack Lightning Web Component?
- A. VSCode and Salesforce DX
- B. ANT Migration Tool
- C. Change Sets
- D. VSCode
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A public sector agency recently implemented Public Sector Solutions for license and permit use cases. The agency is now planning to get certified for ISO 27001 compliance. One of the essential requirements for achieving this certification is demonstrating that enhanced security, data protection, and auditing capabilities are in place for their implementation. What Salesforce add-on product should a technical consultant recommend for the agency's compliance use cases?
- A. Salesforce Shield
- B. Setup Audit Trail
- C. Field History Tracking
- D. Classic Encryption
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A government agency recently migrated to Salesforce and is very excited to be on board, but their System Administrators have doubts about installing the Omnistudio package. Which three tasks must be completed or checked before installing the OmniStudio Package?
- A. Confirm browser settings meet published minimum requirements
- B. Enable Person Accounts
- C. Ensure the email deliverability access level is set to "All email"
- D. Enable Orders
- E. Enable Assets
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A government agency is evaluating the use of Public Sector Solutions. Their legacy solution has been in place for over 20 years; many of their current processes and files are still manual and paper-based. The agency would like to digitize and automate more its processes and files going forward. Which Public Sector Solution should a Technical Consultant recommend for this use case?
- A. Business Rule Engine
- B. Smart Forms
- C. Workflows
- D. Intelligent Document Automation
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A county government issues permits that require review by multiple departments. Fire inspection should begin only after zoning approval is completed, while environmental review can occur simultaneously with zoning. Which configuration approach best satisfies this requirement?
- A. Use Queue Routing only
- B. Configure sequential and parallel stages within an Action Plan Template
- C. Build separate OmniScripts for every department
- D. Create multiple Business Hours records
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