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WGU Organizational-Behavior Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Communication and Decision Making | - Organizational communication processes - Decision-making models and biases |
| Teams and Group Dynamics | - Group decision-making and conflict resolution - Team formation and development stages |
| Motivation and Performance | - Goal setting and performance management - Motivation theories (Maslow, Herzberg, McClelland, Expectancy theory) |
| Human Resource and Workplace Behavior | - Recruitment, selection, and onboarding concepts - Performance evaluation and feedback systems |
| Foundations of Organizational Behavior | - Definition and scope of organizational behavior - Individual behavior in organizations - Work attitudes and job satisfaction |
| Leadership and Management | - Leadership styles and theories - Power, influence, and authority |
| Ethics and Organizational Responsibility | - Ethical decision making in organizations - Corporate social responsibility |
| Organizational Structure and Culture | - Organizational culture and change - Organizational design and structure types |
WGU Organizational Behavior (GTO1, C715) Sample Questions:
A team is struggling to resolve procedural issues that govern their performance. What should the team leader do to resolve the problem?
- A. Appoint an assistant team leader to track the struggles and report back
- B. Ask questions and help team members talk through the problem
- C. Research the problem and impose a solution
- D. Rearrange roles within the team by adding members
Correct Answer: B 🗳️
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What is true about the relationship between performance evaluation and motivation?
- A. The relationship is strong for employees but weak for managers.
- B. The relationship does not depend on the perceptual process.
- C. The relationship is strongest when employees know that traits are the criteria used for the evaluations.
- D. Employees must have confidence that the effort they exert will lead to a favorable performance evaluation.
Correct Answer: D 🗳️
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Management has noticed that the accounting work group is having difficulty because group members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness?
- A. Establish more rigid role definition for group members
- B. Give individual rewards rather than group rewards
- C. Have the group avoid competition with other groups
- D. Give group rewards rather than individual rewards
Correct Answer: D 🗳️
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Which dimension of the Fiedler contingency model is associated with the degree of influence a leader has over variables such as hiring, firing, discipline, promotions, and salary increases?
- A. Leader-member relations
- B. Task structure
- C. Position power
- D. Leader-member exchange
Correct Answer: C 🗳️
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A company switched from assembly lines to self-managed work teams. What can team members do to improve the synergy and success of their teams?
- A. Change work group roles at random
- B. Assign individual roles rather than mutual team roles
- C. Exercise collective control over the pace of work
- D. Share information but not engage in collective performance goals
Correct Answer: C 🗳️
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