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Avaya 33810X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Contact Center Architecture Overview | - Avaya Aura Contact Center components
|
| Topic 2: Solution Design Requirements | - Business requirement analysis
|
| Topic 3: System Integration | - CRM and third-party systems
|
| Topic 4: Operations and Maintenance | - Troubleshooting and optimization
|
Avaya Aura® Contact Center Solution Design Sample Questions:
Media Servers are needed in a SIP-enabled AACC
Which deployment allows the co-resident installation of Voice and Multimedia Contact Center with Media Server?
- A. Physical Entry-Level Server
- B. VMware High-End Server
- C. VMware Mid-Range Server
- D. Physical Mid-Range Server
Correct Answer: D 🗳️
A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?
- A. Avaya IX™ Workspaces
- B. Avaya Breeze® Platform
- C. Avaya Control Manager
- D. Avaya IX™ Workforce Engagement
Correct Answer: B 🗳️
An administrator wants different real-time reporting displays which support the daily work of supervisors.
Which two displays are available with AACC? (Choose two.)
- A. Call by Call Display
- B. Bill Board collection
- C. Supervisor Chart
- D. Agent Maps
Correct Answer: C,D 🗳️
The IT manager installed AACC on physical servers. Which identifier is used for the creation of licenses?
- A. Customer name
- B. IP Address
- C. Host ID
- D. MAC Address
Correct Answer: D 🗳️
A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?
- A. The salaries of the executives In the meeting
- B. The design diagram for discussion with customer
- C. The Avaya solutions and services Avaya could offer
- D. The model numbers of the existing contact center equipment
Correct Answer: D 🗳️
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