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Apple 9L0-415 Exam Syllabus Topics:

Apple OS X Support Essentials 10.9 Sample Questions:

1. What are some privacy and security concerns with the Spotlight service?

A) Though Spotlight indexes file and folder permissions, it allows other users to search the contents of locally attached nonsystem volumes when ownership is ignored on thosevolumes.
B) When fast user switching is enabled, all users are allowed to see other users' locally connected disks.
C) A user's home folder permissions can be reset from the Reset Password application on OS X Recovery.
D) The Spotlight search service creates index databases of file system metadata so that it can perform normally time intensive searches nearly instantly. File system tags can be found in the Finder sidebar, Spotlight search, and any open or save document dialogs.

2. iCloud is a free service from Apple that provides cloud storage and communication services for applications, including Mail, Contacts, Calendars, Reminders, Notes, Safari, Keychain, Photos and any other applications that support iCloud integration. iCloud also provides Find My Mac technology for help locating a lost or stolen system.

A) What key features do you gain by setting up iCloud?
B) What happens during system shutdown?
C) What does OS X use bundles or packages for?
D) What can you enable to locate a lost Mac system?

3. Which of these must you know about a corporate VPN server before you can configure the VPN software on an OS X computer to access the corporate network?

A) If the corporate VPN server supports DNSSEC
B) If the corporate VPN server supports PPTP, L2TP over IPSec, or Cisco IPSec
C) If the corporate VPN server supports PPPoE
D) If network protocols will be encapsulated by the corporate VPN server

4. What are the two primary traditional installation methods in OS X?

A) Metadata is information stored outside of a file or folder. It provides additional information about files and folders. Examples include: file flags, extended file attributes, and permissions.
B) The Archive option in the Finder creates compressed zip archive files.
C) Traditional installation methods are generally categorized as either a drag-and-drop installation, where the user simply copies the application to the local system; or as an installation package, where an installer process places the items on thelocal system.
D) The diagnostic reporting feature automatically creates a diagnostic report log any time an application crashes or hangs. The diagnostic report log can be viewed immediately, reported to Apple via the Internet, or viewed later in the /Applications/Utilities/Console application.

5. What's the easiest method in OS X to configure VPN settings?

A) The Disk Utility Verify and Repair feature is used to verify or repair the partition scheme and directory structure of a volume. These elements contain the information used tolocate files and folders on the volume.
B) The easiest method to configure VPN settings is to use a configuration profile containing all the relevant VPN setup information.
C) The Archive option in the Finder creates compressed zip archive files.
D) The Setup Assistant process guides a user through initial configuration of OS X Mavericks.

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