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Cisco 642-416 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Management and Operations | - Unified Communications Management
|
| Topic 2: Messaging and Presence Solutions | - Unified Messaging and Presence
|
| Topic 3: Contact Center and Collaboration Applications | - Customer Interaction Solutions
|
| Topic 4: Design Methodology | - Unified Communications Design
|
| Topic 5: Call Processing and Unified Communications Components | - Cisco Unified Communications Manager
|
| Topic 6: Cisco Unified Communications Architecture | - Unified Communications Solution Architecture
|
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