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HP LaserJet Solutions Sample Questions:

1. What is the purpose of a CCD in a multifunction printing device?

A) moves the scan head beneath the glass during scanning
B) reads light intensity and converts the readings into electrical current
C) pivots to keep the light beams on media feeding through the device
D) converts electrical current into a digital likeness of the image on the drum

2. In order to access the printer's Embedded Web Server, which printer data must be entered into the address line of a Web browser?

A) Mac address
B) Ip address
C) Serial number
D) Name

3. You have been tasked with determining the cause of a paper jam in a laser printer. You have determined the location of the jam. You have checked the sensor flags in the paper path, and you have checked the condition of the rollers in the paper path.
What could still be a cause of the jam?

A) The toner is low.
B) The transfer belt is dirty.
C) The fuser is at an incorrect temperature.
D) The media being used is outside the specifications for this printer.

4. Certpaper.com has a LaserJet 4100 MFP, in which there was a failed hard disk drive (HDD). The faulty 20GB HDD has been replaced with a new 40GB HDD. Now the customer is unable to find the 'Send' option under 'Configure Device' on the control panel. What is the issue?

A) the HDD is not initialized
B) the 40GB HDD is not compatible and needs a 20GB HDD
C) the sending option is never available in the control panel
D) firmware needs to be downloaded on to the HDD

5. How can customers confirm that their print job has been sent to a specific printer?

A) by double-clicking the printer icon on the desktop
B) by right-clicking the printer icon and selecting See what's printing
C) by right-clicking the printer icon and selecting Printing Preferences
D) by right-clicking the printer and selecting Properties

Solutions: