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HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

1. You are at a customer site and need to locate a replacement part number. You are not able to access the Internet from the site. Where can you find the part number?

A) ProductQuickSpecs
B) HP Parts Reference Guide DVD
C) HP Service Media Library DVD
D) HP Parts Surfer DVD

2. Which HP tool replaces the HP Insight Diagnostics Utility?

A) Support Framework
B) Software UpdateUtility
C) Diagnostics for Windows
D) Vision Field Diagnostics

3. A computer does not boot from a bootable USB storage device, although the computer can access the files on the storage device in Windows Explorer. What is the cause of this?

A) The device is locked from user access.
B) An incorrect boot order is set in the BIOS.
C) Incorrect USB drivers are installed.
D) The USB port is defective.

4. One out of ten identically configured computers at a customer's site is exhibiting random lockups. What is the first component you should swap with another working unit to determine whether this is a software or hardware problem?

A) hard drive
B) memory
C) processor
D) system board

5. What does HP QuickLook enable you to do?

A) view the complete system information relating to your notebook
B) access HP technical data or support information on the Internet
C) access your Outlook data even if your device is inhibernate mode or powered off
D) view the contents of a system folder without opening that folder

Solutions: