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HP HP2-E46 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Lifecycle and Delivery | - Service activation and onboarding - Renewal and contract management |
| Customer Needs and Positioning | - Identifying customer support requirements - Positioning HP services against competitors |
| HP Support Services Portfolio | - Service level options and coverage models - Overview of HP Care Pack services |
| Sales Process for Support Services | - Bundling support services with hardware sales - Opportunity identification and qualification |
| Value of HP Volume Support Services | - Business value and ROI of support services - Reducing customer downtime and risk |
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