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IBM Information Management Front End Tools and Processes Sample Questions:

1. What are three services that Passport Advantage offers to IBM entitled customers?

A) licensing
B) immediate response to technical calls
C) on-site 24x7 support
D) order new hardware
E) downloads
F) software upgrades

2. A customer with a Passport Advantage contract has opened a Severityl PMR. What is the responsiveness target for this PMR?

A) within two hours
B) the best endeavors
C) within five hours
D) within one hour

3. What is the main purpose of ECuRep?

A) It is the data repository for manuals.
B) It is the data repository for product Component IDs.
C) It is the repository for all customer PMR data.
D) It is the repository for product download.

4. Prior to transferring a OneTeam PMR to the BackEnd , a problem summary should be added to the PMR. The OneTeam process uses the term EDANT to describe the mandatory information that should be included in the problem summary.
What does the N in EDANT stand for?

A) Nice to have
B) New customer contact
C) Next Action
D) Named Advice

Solutions: