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Nortel 920-470 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Security & Administration | 15% | - Authentication and authorization - Security policies and hardening - Backup and restore procedures |
| Topic 2: Converged Office Features & Configuration | 30% | - SIP trunking and protocol configuration - User services and feature sets - Integration with CS 1000 call processing |
| Topic 3: Planning & Design Requirements | 25% | - Server and storage sizing - Redundancy and high availability design - Network infrastructure and bandwidth planning |
| Topic 4: Converged Office Overview & Architecture | 20% | - CS 1000 Release 5.x platform requirements - Unified communications principles - Solution components and interoperability |
| Topic 5: Troubleshooting & Support | 10% | - Performance optimization - Common issues and resolution - Monitoring and logging tools |
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