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Oracle 1Z0-1037-21 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Knowledge Authoring and Content Management | - Creating and managing knowledge articles
|
| Topic 2: Reporting and Analytics | - Knowledge usage analytics
|
| Topic 3: Search and User Experience | - Knowledge search configuration
|
| Topic 4: Configuration and Setup | - Initial system configuration
|
| Topic 5: Integration and Extensibility | - Integration with Oracle CX applications
|
| Topic 6: Knowledge Management Overview | - Core concepts of Oracle Knowledge Management
|
Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:
Question 1
How do you pass Oracle Service Cloud username and password credentials to RightNowSyncPortClient?
A. _service = new RightNowSyncPortClient();_service.ClientCredentials.UserName.UserName = "test"
;_service.ClientCredentials.UserName.Password = "password";
B. _service = new RightNowSyncPortClient();_service.UserName.UserName = "test"
;_service.UserName.Password = "password";
C. _service =new RightNowSyncPortClient();_service.ClientCredentials.UserName = "test"
;_service.ClientCredentials.Password = "password";
D. _service = newRightNowSyncPortClient();_service.UserName = "test" ;_service.Password =
"password";
Question 2
Examine these statements about products, categories, anddispositions:
1. Maximum hierarchy level of product/category is five.
2. A disposition cannot be seen in the customer portal.
3. Deleting a product classification will not cause any issue in rules.
4. A parent product can only be deleted after deleting all child products.
Which statements are true?
A. 3 & 4
B. 1 & 4
C. 1 & 2
D. 2 & 3
E. 2 & 4
Question 3
You have created four individual reports that display different details related to four agents.
Your customer wants to view and search for data in these reports simultaneously.
What should you use?
A. Dashboard report
B. Custom report
C. Standard report
D. Cumulative report
E. Cross Tabs report
Question 4
In the Actions to Take drop-down list of Knowledge Advanced, which three actions can you use to tune a question?
A. Add aConcept
B. Edit Concept
C. Add Synonyms
D. Add to Existing Concept
E. Copy a Concept
Question 5
A customer wants to perform Knowledge Advanced administrative operations on multiple articles using the bulk update feature.
Which three statements are true about the bulk update feature? (Choose three.)
A. It can request translations of articles.
B. It can change views of articles.
C. It cannot change product/category of articles.
D. It can publish and un-publish articles.
E. It cannot delete articlesfrom the Content Type.
F. It cannot change the owner of articles.
Solutions:
| Question 1 Answer: A | Question 2 Answer: E | Question 3 Answer: A | Question 4 Answer: A,B,D | Question 5 Answer: A,B,D |
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