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SAP C-PXSUP-90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Reporting and Continuous Improvement | - Incident reporting and analytics - Process optimization in support operations |
| Topic 2: SAP Business All-in-One Support Operations | - System monitoring and issue resolution - Support model and service processes |
| Topic 3: Incident Management Processes | - Incident lifecycle and workflow - Ticket handling and categorization |
| Topic 4: Escalation and Root Cause Analysis | - Root cause analysis techniques - Escalation procedures and SLA handling |
| Topic 5: SAP Solution Manager (ITSM) | - Service desk configuration and usage - Incident and problem management in Solution Manager |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
Which tool analyzes program terminations? (Choose two)
- A. Dump Analysis (ST22)
- B. System Log (SM21)
- C. Data Dictionary (SE11)
- D. ABAP Editor (SE38)
Which of the following are events of a report program? (Choose two)
- A. INITIALIZATION
- B. PARAMETERS
- C. AT TITLE-PAGE-OUTPUT
- D. AT LINE-SELECTION
Which of the following tools can be used to analyze where in an ABAP program a message has been raised? (Choose two)
- A. Message server
- B. ABAP debugger
- C. Business Server Pages
- D. Message maintenance (SE91)
Which of the following scenarios are supported by SAP Solution Manager? (Choose two)
- A. Backup and Recovery
- B. Service Marketplace
- C. Service Desk
- D. Solution Monitoring
When a message is sent to SAP via SAP Solution Manager, which status does the message have in the Service Desk?
- A. Sent to SAP
- B. Information to SAP
- C. Sent to Customer
- D. Confirm message to SAP
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