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Salesforce Certified Strategy Designer Sample Questions:

1. What is the first step in the process of Design Thinking?

A) Start the technological development of the solution and its UX.
B) Iterate on ideas quickly to satisfy a given need.
C) Build empathy with users and customers and uncover their needs and feelings about the products.

2. How are the different models of users called under the pre-planning process for a Salesforce integration?

A) Roles
B) Super Users
C) Profiles
D) Key Personas

3. Of the 4 target types to measure business success, which one fits the following example: Tracking growth of a re-modelled and fully translated spanish website for a company that operates in the US.

A) Growth Target
B) Customer Satisfaction Target
C) Efficiency Target
D) Expansion Target

4. Are the motivations of the problem solver part of a perpetuating circle of exclusion with shuts out diverse people?

A) Yes
B) No

5. Which two Call Center KPIs are dramatically improved by Salesforce CTI integration?

A) Productivity and Handle Time
B) Upsell and Handle Time
C) Handle Time and Cross Sell
D) Productivity and CSAT

Solutions: