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Salesforce Strategy-Designer Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Tools and Artifacts | 23% | - Select appropriate research and co-creation methods - Map user needs to Salesforce platform capabilities - Assess desirability, feasibility, and viability - Use strategy design frameworks and artifacts |
| Topic 2: Value Design | 32% | - Apply ethical and value-centered design principles - Establish success metrics and value outcomes - Analyze organizational dynamics and external influences - Define challenge statements aligned to business and user needs |
| Topic 3: Leveraging Adjacent Roles and Skills | 19% | - Integrate research, design, and business strategy practices - Collaborate with designers, technologists, and business leaders - Lead cross-functional decision-making processes - Align solution strategies with organizational goals |
| Topic 4: Intangible Deliverables | 26% | - Build stakeholder relationships and influence - Communicate vision and strategic direction - Create organizational alignment and shared vision - Facilitate collaboration across teams |
Salesforce Certified Strategy Designer Sample Questions:
1. What is a CTI?
A) A Case Trigger Integration
B) A Computer Telephony Integration
C) A Control Technology Integration
2. Which of the following is NOT a phase of Research in the Design Process?
A) Design
B) Deploy
C) Discover
D) Develop
E) Define
3. Of the following types of roadmaps, which one is used to present a timeline of expected features.
A) Features Roadmap
B) Releases Roadmap
C) Portfolio Roadmap
D) Strategy Roadmap
4. Can Salesforce Call Center be integrated with third party CTI systems?
A) Yes by default
B) No
C) Yes, through Open CTI
5. A user wants to find duplicate Lead records using the Salesforce app.
What could he do?
A) List Views are not available in the App.
B) He can segment a List view by creating a new Filter.
C) The Find Duplicates buttons and functionality is not available in the app.
D) He will be able to use the Find Duplicates button.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: C |
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