[Aug-2022] Exam Sure Pass Avaya Certification with 6211 exam questions
Real Avaya 6211 Exam Questions Study Guide
Avaya 6211 Exam Syllabus Topics:
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NEW QUESTION 44
You have been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. You must also access multimedia data sources through the Report Creation Wizard for reporting customization. The CCMM server has been added through the Contact Center Manager Administration (CCMA). Which additional step is required to complete this task?
- A. Add the Microsoft Exchange server through the CCMA.
- B. Assign the CCT server as a reporting server for the CCMS.
- C. Add the Communication Control Toolkit (CCT) server through the CCMA.
- D. Assign the CCMMserver as a reporting server for the Contact Center Manager Server (CCMS).
Answer: D
NEW QUESTION 45
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which name convention differentiates multimedia skillsets from voice skillsets?
- A. A multimedia disposition code is added to the skillset.
- B. A multimedia prefix is added to the skillset name.
- C. A multimedia suffix is added to the skillset name.
- D. Multimedia is added to the skillset name.
Answer: A
NEW QUESTION 46
Which Avaya Aura Contact Center component is required for Contact Center Multimedia deployment?
- A. Agent Desktop
- B. API Server
- C. SIP Connector
- D. Avaya Aura Media Server
Answer: A
NEW QUESTION 47
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for an Outbound skillset?
- A. OB_
- B. VM_
- C. EM_
- D. IM_
Answer: A
NEW QUESTION 48
Refer to the exhibit.
You are creating an Advanced Screen pop In the wizard and have configured where the Screen pop will launch (highlighted in the box).
Where will the screen pop launch as shown In the exhibit?
- A. Launch the screen pop Internally in the tab of the Agent Desktop
- B. Launch the screen pop Internally in the initial screen of the Agent Desktop
- C. Launch the screen pop extemally on the use's browser
- D. Launch the screen pop externally in the agent's Conferencing software
Answer: C
NEW QUESTION 49
You want to perform a backup of the Contact Center database. Which tool do you use to perform the backup?
- A. Data export utility
- B. RefClient
- C. Database Maintenance utility
- D. High Availability
Answer: C
NEW QUESTION 50
You have launched the Contact Center Multimedia (CCMM) Administration utility.
Which three settings can be configured on the CCMM Administration General Administration page? (Choose three.)
- A. Server
- B. Skillset
- C. Agent
- D. Web Comms
- E. Email
Answer: A,B,C
NEW QUESTION 51
When verifying the Communication Control Toolkit (CCT) server was added during installation to the configuration page of the Contact Center Manager Administration (CCMA), which server is associated with the CCT server?
- A. License Manager
- B. Contact Center Multimedia (CCMM)
- C. Contact Center Manager Server (CCMS)
- D. Contact Center Manager Administration (CCMA)
Answer: B
NEW QUESTION 52
Which Orchestration Designer intrinsic is used for Multimedia contacts?
- A. LOG
- B. CONTACT TYPE
- C. WAIT
- D. QUIT
Answer: B
NEW QUESTION 53
When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?
- A. the Outbound Campaign Management Tool
- B. the Inbound Message Handler
- C. the Rules Engine
- D. the Outbound Message Handler
Answer: D
NEW QUESTION 54
You need to install Avaya Agent Desktop (AAD) on an Agent's desktop computer. WhichURL location will you enter to access the AAD Web page to start the AAD installation?
- A. http://<servername>/agentdesktop where <servername> is the server name or IP Address of the Contact Center Multimedia (CCMM) Server
- B. http://<servername>/agentdesktop where <servername> is the server name or IP Address of the Avaya Aura Application Enablement Server
- C. http://<servername>/agentdesktop where <servername> is the server name or IP Address of the Contact Center Manager Server (CCMS)
- D. https://support.avaya.com web site
Answer: D
NEW QUESTION 55
Refer to the exhibit.
An agent Is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent dicks on the double page Icon (highlighted In the box).
What agent desktop feature is the agent accessing when they dick on the double page icon?
- A. Copy the calling number from the workitem.
- B. Getting workitem status
- C. Accessing the address book
- D. Transferring the call
Answer: A
NEW QUESTION 56
Where are all agents used in the Avaya Aura Contact Center POM integration administered?
- A. Avaya Proactive Outreach Manager
- B. Avaya IQ
- C. Avaya Aura Experience Portal
- D. Contact Center Manager Administration
Answer: A
NEW QUESTION 57
Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box). What agent desktop feature is the agent accessing when they click onthe double page icon?
- A. Getting workitem status
- B. Copy the calling number from the workitem
- C. Accessing the address book
- D. Transferring the call
Answer: C
NEW QUESTION 58
In a Voice and Multimedia Contact Center, incoming email messages are read from the Email server, processed using email rules, and are stored in a multimedia database. Which component, installed on Contact Center Multimedia (CCMM), connects to the Email server at regular intervals to access configured mailboxes?
- A. the Outbound Campaign Management Tool
- B. the Multimedia Database
- C. the Email Manager
- D. the Multimedia Administrator
Answer: C
NEW QUESTION 59
During contact handling, agents can create a callback to a customer.
Where are the Agent Desktop callback minimum and maximum timers configured?
- A. Agent Desktop Configuration, User Settings
- B. Agent Desktop Configuration, Default Closed Reasons
- C. Agent Desktop Configuration, General Settings
- D. Agent Desktop Configuration, Resources
Answer: C
NEW QUESTION 60
Which Avaya Aura Contact Center component requires the Communication Control Toolkit and Contact Center Multimedia components?
- A. Avaya Agent Desktop
- B. Contact Center Manager Server
- C. Contact Center Manager Administration
- D. Session Initiation Protocol
Answer: A
NEW QUESTION 61
Which component is used to add servers in Contact Center Manager Administration (CCMA)?
- A. Multimedia
- B. Configuration
- C. Contact Center Management
- D. Access and Partition Management
Answer: B
NEW QUESTION 62
Agents will use Disposition Codes after dosing an outbound contact.
For which purpose Is a disposition code used by agents?
- A. To end the outbound call
- B. To answer an outbound call
- C. To record the state of an outbound call
- D. To record the dialing of an outbound call
Answer: C
NEW QUESTION 63
When analyzing life cycle of a Web Chat contact in Avaya Aura Contact Center:
Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services, Step 2 states that the Web services provide a Java API that enables contacts to be written into the Contact Center Multimedia database, retrieved from the database, and have their status queried.
What is Step 3 in the life cycle of a Web Chat contact in Avaya Aura Contact Center?
- A. The External Web server determines the skillset andpriority assigned to the contact.
- B. A set of sample pages is distributed with Contact Center Multimedia to provideJava Server Pages (JSP) script examples of how a Web server can access the Web services.
- C. Customized Web pages, displays to the customer.
- D. Customized Web pages, with customized look and feel, and business logic must be created by the customer.
Answer: B
NEW QUESTION 64
The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database.
Which file types are used to export resource configuration data from the Windows network for data analysis?
- A. Single standard XML file or flattened XML file
- B. Single standard CSV file or flattened CSV file
- C. Single standard HTML file or flattened HTML file
- D. Single standard XSD file or flattened XSD file
Answer: A
NEW QUESTION 65
You have installed an Avaya Aura Contact Center (AACC) system with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). Which componentis responsible for pushing the non-voice contacts to Avaya Aura Agent Desktop?
- A. CCMS
- B. CMA
- C. CCT
- D.
Answer: D
NEW QUESTION 66
A user is assigning a skillset to a call while creating a new outbound campaign.
What Is the result if the skillset field Is left blank?
- A. The campaign stops functioning
- B. The campaign will not be created.
- C. The campaign will receive calls but no agent is assigned
- D. The campaign will not receive data.
Answer: B
NEW QUESTION 67
During the Avaya Aura Contact Center Agent Desktop installation the CCT Log Level was set to Off.
Which page allows you to change the CCT Log Level settings if a configuration mistake was made during installation?
- A. Agent Desktop Configuration, User Settings
- B. Agent Desktop Configuration, General Settings, Advanced Settings
- C. Agent Desktop Configuration, General Settings
- D. Agent Desktop Configuration, Resources
Answer: B
NEW QUESTION 68
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur.
Which multimedia prefix Is used for an Outbound skillset?
- A. OB_
- B. VM_
- C. EM_
- D. IM_
Answer: A
NEW QUESTION 69
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