Latest [Dec 03, 2021] 33820X Exam Dumps - Valid and Updated Dumps
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NEW QUESTION 31
During your discovery conversation with an existing Call Center Elite customer, they provided the following requirements:
* Increase in agents from 300 to 400
* Agent/Remote Workers 10% of agents
* Increase in CMS Supervisors from 30 to 40
* No increase in 900 Business Users
* Avaya IX™ Messaging (Customer Provided Server)
Which Design Scope would you select for this customer?
- A. Core Suite Licenses: 1300 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 40 Remote Workers: 30 - IX™ Messaging Users: 1300
- B. Core Suite Licenses: 1300 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 30 Remote Workers: 30 - IX™ Messaging Users: 1340
- C. Core Suite Licenses: 1340 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 40 Remote Workers: 30 - IX™ Messaging Users: 1340
- D. Core Suite Licenses: 1340 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 40 Remote Workers: 40 - IX™ Messaging Users: 1340
Answer: D
NEW QUESTION 32
An Avaya customer has ordered an Avaya Call Management System (CMS) Release 19 without a turnkey server, for installation on one of their customer provided VMware vSphere systems.
The CMS Release 19 turnkey servers are provided by the Avaya Solutions Platform program, with the server fitting which profile?
- A. ASP 100
- B. ASP 110
- C. ASP 130
- D. ASP 120
Answer: D
NEW QUESTION 33
Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?
- A. Advanced License (AL)
- B. Enablement Licensing (EL)
- C. Application Specific Licensing (ASL)
- D. Standard License (SL)
Answer: D
NEW QUESTION 34
A Call Management System (CMS) Release 19 goes to market per the Avaya Global Product Distribution policy. It is sold through direct and indirect channels. The channel strategy and sales model are not affected by this release.
Which three are CMS Release 19 deployment options with the flexibility to meet the needs of every customer? (Choose three.)
- A. Oracle Fire V880/V890
- B. Amazon Web Services
- C. Oracle Sun Blade 150
- D. Avaya Solutions Platform Servers
- E. CMS Virtual Appliance OVA (Customer-provided VMware vSphere Platforms)
Answer: A,B,E
NEW QUESTION 35
A customer wants their callers to have greater control over their interactions when they reach their contact centers. They want their callers to be able to get a callback when the next agent is available, or schedule a callback for a day/time that is most convenient. Callers should also be able to continue to hold. Avaya Callback Assist (CBA) gives a customer control of their interaction with the contact center by providing the customer with the estimated wait time and options.
Avaya Callback Assist (CBA) can be installed in which three different environments based on these business requirements? (Choose three.)
- A. Tl/El
- B. SIP
- C. Analog
- D. CTI
- E. AACC
Answer: A,D,E
NEW QUESTION 36
Avaya Elite Multichannel (EMC) Release 6.6 supports which three platforms? (Choose three.)
- A. Microsoft.NET Framework R4.7.2
- B. MS SQL 2017
- C. MS Windows Server 2016
- D. MS SQL 2016
- E. MS Windows Server 2012
Answer: A,B,E
NEW QUESTION 37
Avaya Aura® and Call Center Elite together help reduce the total cost of ownership (TCO) with centralization and consolidation.
Avaya's open architecture provides feature and investment options for any enterprise, and customers can choose from which two options? (Choose two.)
- A. Cloud Storage Box
- B. Managed Private or Hybrid Networks
- C. Subscription-based payments
- D. Cloud Contact Center with AACC
Answer: B
NEW QUESTION 38
A customer wants an Avaya Breeze® Snap-in that allows business analysts, non-technical resources and developers the ability to write logical business process flows.
Which Avaya Breeze® Snap-In would you recommend?
- A. Presence Snap-in D)
- B. Enhanced Call Control Snap-in
- C. Context Store Snap-In
- D. Engagement Designer Snap-In
Answer: D
NEW QUESTION 39
An Avaya customer has ordered an Avaya Call Management System (CMS) Release 19 without a turnkey server, for installation on one of their customer provided VMware vSphere systems.
The CMS Release 19 turnkey servers are provided by the Avaya Solutions Platform program, with the server fitting which profile?
- A. ASP 100
- B. ASP 130
- C. ASP 110
- D. ASP 120
Answer: C
NEW QUESTION 40
Refer to the exhibit.
This high-level diagram shows what a customer's infrastructure might look like with their migration to Avaya OneCloud™ ReadyNow.
With the information in the exhibit, which routing technique would you place in the box with the question mark, to provide connectivity for application support?
- A. Multiprotocol Transmitter Module (MTM)
- B. Multiprotocol Ethernet (ME)
- C. Multiprotocol TX Module (MTM)
- D. Multiprotocol Label Switching (MPLS) SD-WAN
Answer: D
NEW QUESTION 41
Refer to the exhibit.
The exhibit contains the deployment options for Communication Manager.
What is the Virtual Appliance that Pod FX Is transitioning to?
- A. Avaya Application Server (AAS)
- B. Avaya Solutions Platform (ASP)
- C. Avaya Server Platform (ASP)
- D. Avaya Common Platform (ACP)
Answer: B
NEW QUESTION 42
With Avaya Proactive Outreach Manager (POM) and Afiniti Enterprise Behavioral Pairing, you can increase agent productivity by using Artificial Intelligence (AI) to choose the best agent available to handle an outbound contact, and support behavior-based past and predicted future behavior for a customer or agent.
Which application supports POM and Afiniti Enterprise Behavioral Pairing?
- A. Avaya Aura® Call Center Elite Multichannel
- B. Avaya Aura® Session Manager
- C. Avaya Intelligent Customer Routing
- D. Avaya Aura® Call Center Elite
Answer: D
NEW QUESTION 43
A customer requires a Call Center feature that will provide the following:
* A routing algorithm to manage agents, call volumes, service levels, and predict call wait time
* As agents become available, select the next contact based on defined business objectives to meet service levels across the enterprise.
To meet these requirements, which Call Center Elite feature would you recommend?
- A. Expert Agent Selection
- B. Advanced Call Vectoring
- C. Best Service Routing
- D. Business Advocate
Answer: D
NEW QUESTION 44
Avaya OneCloud IX,H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs skill-based call center routing as part of their solution.
Which two IX™ Contact Center bundles offer this feature? (Choose two.)
- A. Basic Bundle
- B. Advanced Bundle
- C. Reporting Bundle
- D. Voice Bundle
Answer: A,B
NEW QUESTION 45
You have designed a reference solution that includes the Avaya G450 Media, which is targeted for mid-to-large sized branch offices, medium sized standalone businesses, or small campus environments.
The robust TDM capabilities for scalability and deployment flexibility Includes 192 analog or digital (DCP) ports, up to 8 Tl/E1s up to 10,000 Busy Hour Call Completions, and how much DSP channel capacity?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
Explanation:
Reference:
https://www.trcnetworks.com/avaya-media-gateways-g250g350g430g450g650g860ig550/
NEW QUESTION 46
Avaya Intelligent Xperiences provides different Avaya OneCloud deliveries.
Which software delivery is multi-tenant and designed for customers that require more standard feature functionality in their UC and CC solutions?
- A. Private
- B. CPaaS
- C. Hybrid
- D. Public
Answer: D
NEW QUESTION 47
Call Center Elite Release 8.x continues to support SIP end-to-end deployments, and is aimed at supporting Avaya Aura® enhancements.
To support large capacity SIP call centers, what Is the number of concurrently logged in ACD SIP agents supported In Call Center Elite Release 8.x?
- A. 10,000
- B. 15,000
- C. 12,000
- D. 0
Answer: A
NEW QUESTION 48
Refer to the exhibit.
Based on the following features and functions:
* Able to choose the best agent available to handle an outbound contact
* Supports behavior-based past and predicted future behavior for customers and agents
* Supports data trending to determine patterns which is refreshed daily
* POM queries It at that moment In time when It decides on the agent handling a given call Which application would you place in the blue box?
- A. Afiniti Enterprise Behavioral Pairing
- B. Workspaces for Elite with POM Integration
- C. Avaya Intelligent Customer Routing
- D. Best Service Routing
Answer: A
NEW QUESTION 49
A customer wants a higher balance efficiency by leveraging their contact center as a strategic resource.
Using one platform and single-user interface, what are three functions that Avaya IX™ Workforce Engagement unifies? (Choose three.)
- A. Expert Agent Selection
- B. Quality Monitoring
- C. Enterprise Analytics
- D. Workforce Management
- E. Customer Feedback
Answer: B,C,D
NEW QUESTION 50
Avaya OneCloud - Public Delivery leverages Avaya UC and CC technology and solutions for a seamless transition to the cloud. Which two options are available with Avaya OneCloud - Public Delivery? (Choose two.)
- A. IX™ Orchestration
- B. IX™ Workforce Engagement
- C. IX™ Contact Center
- D. IX,H Workplace
Answer: A,D
NEW QUESTION 51
With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedicated software image of Avaya's market leading Contact Center solutions.
What Is the default VPC hardware and software configuration?
- A. Shared hardware and shared software
- B. Dedicated hardware and dedicated software
- C. Shared hardware and dedicated software
- D. Dedicated hardware and shared software
Answer: B
NEW QUESTION 52
An existing customer is interested in an Avaya Aura® suite that is comprised of the following applications:
* Desktop applications
* Call Routing Server
* Multimedia services
* Management applications
Based on these requirements, which solution would you recommend to the customer?
- A. Avaya Control Manager
- B. Avaya Aura® Elite Multichannel
- C. Avaya Proactive Contact
- D. Avaya Aura® Call Center Elite
Answer: B
NEW QUESTION 53
A customer needs to integrate a network of call centers for better load balancing and optimal agent utilization. They also need to monitor the status of the specified resources and adjust call processing. This would enable the system to compare the specified skills, identify the skill that provides best service to a call, and deliver the call to an agent in the skill. If no agents are available in the skill, the call is queued.
Which Avaya Aura® Call Center Elite feature would you recommend to this customer?
- A. Business Advocate
- B. Best Service Routing
- C. Expert Agent Selection
- D. Advanced Call Vectoring
Answer: B
NEW QUESTION 54
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