[May-2024] CIS-ITSM Exam Dumps, CIS-ITSM Practice Test Questions
Attested CIS-ITSM Dumps PDF Resource [2024]
ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) Exam is a certification exam that measures the competency of IT professionals in the implementation of IT Service Management solutions using ServiceNow. CIS-ITSM exam is designed to assess an individual's knowledge and skills in the areas of ServiceNow ITSM architecture, configuration, administration, and customization.
NEW QUESTION # 34
A developer created a new trigger that inserts a Task when a new Lead is created. After deploying to production, an outside integration is periodically reporting errors.
Which change should the developer make to ensure the integration is not affected with minimal impact to business logic?
- A. Use the Database method with allOrNone set to False.
- B. Deactivate the Trigger before the Integration runs.
- C. Use a Try/Catch block after the insert statement.
- D. Remove the Apex Class from the Integration User's Profile.
Answer: C
NEW QUESTION # 35
What is the purpose of the Knowledge check box in Incident form?
- A. If checked, it means that this incident is of type Knowledge Article.
- B. If checked, it will append the text in the Resolution note to the work notes.
- C. If checked, it will create a draft knowledge article once the incident is resolved.
- D. If checked, it will create a draft knowledge article once the incident is closed.
Answer: D
NEW QUESTION # 36
A Visualforce page loads slowly due to the large amount of data it displays.
Which strategy can a developer use to improve the performance?
- A. Use an <apex:actionPoller> in the page to load all of the data asynchronously.
- B. Use JavaScript to move data processing to the browser instead of the controller.
- C. Use the transient keyword for the List variables used in the custom controller.
- D. Use lazy loading to load the data on demand, instead of in the controller's constructor.
Answer: D
NEW QUESTION # 37
Which condition must be met to have a knowledge article display on the Knowledge Home Page in the Featured Content section?
- A. The Feature field on the article must be set to true.
- B. A record must be created in the Featured Content [kb_knowledge_keyword] table referencing the Article and a keyword of "featured_content."
- C. A record must be created in the Featured Content [kb_knowledge_keyword] table referencing the Article and a keyword of "homepage."
- D. The article must have a 4 star rating and be among the top 10 articles most frequently attached to Tasks.
Answer: C
Explanation:
Explanation
Featured Content: This list collection displays articles entered in a Knowledge Base's Featured Content Related List and associated with a keyword of 'homepage.
NEW QUESTION # 38
A user changes roles from an EMEA sales representative to a US sales representative.
How will this impact the ownership-based sharing rules for the user's records?
- A. This will only affect ownership-based sharing rules if the user moves up in the role hierarchy.
- B. None of the ownership-based sharing rules are recalculated.
- C. This will affect the ownership of records for standard objects but NOT custom objects.
- D. All of the ownership-based sharing rules are recalculated.
Answer: D
NEW QUESTION # 39
How to customize the fields that appear when a user hovers over the reference icon?
- A. Modify "ref_ac_column" attribute for the field.
- B. Add a new record in the Reference Popup table and configure the variables.
- C. Create sys_popup view.
- D. Modify "ref_contributions" attribute for the field.
Answer: C
Explanation:
Explanation
NEW QUESTION # 40
Which of the following components can be turned on or off in the Service Catalog Cart Layout?
- A. Add to Wish List
- B. Delete Item
- C. Calculate Shipping
- D. Quantity
Answer: D
Explanation:
NEW QUESTION # 41
When a user submits a service request from a catalog what actions are triggered based on the flow definition?
Choose 3 answers
- A. Notifications
- B. Tasks
- C. Access Controls
- D. Action Specs
- E. Approvals
Answer: A,B,E
NEW QUESTION # 42
Database views are SQL Joins between tables to facilitate reporting.
- A. False
- B. True
Answer: B
NEW QUESTION # 43
A Knowledge Article can be associated with multiple Knowledge Bases.
- A. True
- B. False
Answer: B
Explanation:
Explanation
A knowledge article can be associated with only one knowledge base.
NEW QUESTION # 44
Which of these roles are allowed to subscribe to CI item? (Choose all that apply.)
- A. cmbd_read
- B. itil_admin
- C. itil
- D. admin
Answer: B,C,D
NEW QUESTION # 45
A developer wants to call an Apex Server-side Controller from a Lightning Aura Component.
What are two limitations to the data being returned by the Controller? (Choose two.)
- A. Basic data types are supported, but defaults, such as maximum size for a number, are defined by the objects that they map to.
- B. Only Basic data types and sObjects are supported as return types for Apex Controllers called by Lightning Aura Components.
- C. Lists of Custom Apex Classes cannot be returned by Apex Controllers called by Lightning Aura Components.
- D. A custom Apex Class can be returned, but only the values of public instance properties and methods annotated with @AuraEnabled are serialized and returned.
Answer: A,D
NEW QUESTION # 46
What is the module name that is used to access configuration base items?
- A. Configuration Items > Base Items
- B. Base Items > Configuration
- C. CMDB > Base Items
- D. Configuration > Base Items
Answer: D
NEW QUESTION # 47
Technical consultants should attend workshops.
- A. False
- B. True
Answer: B
NEW QUESTION # 48
What is the purpose of the Duration field in the incident form?
- A. Time elapsed before the incident was resolved.
- B. Time elapsed since the last update by agent on the incident.
- C. Time elapsed since the last update on the incident.
- D. Time elapsed before the incident was closed.
Answer: A
NEW QUESTION # 49
Primary tables associated with Request Fulfillment begin with the prefix __________.
- A. sc_
- B. rm_
- C. rf_
- D. req_
Answer: A
NEW QUESTION # 50
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