PDF (New 2023) Actual Oracle 1z0-1038-22 Exam Questions
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Oracle 1z0-1038-22 Exam Syllabus Topics:
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NEW QUESTION 27
Which is a sample object query?
- A. SELECT 0.Contacts FROM Organization O WHERE O-ID = 1;
- B. SELECT ID FROM Contact WHERE Contact-Name.First like 'Chris' AND Contact.Address.City='Bozeman';
- C. SELECT C.Name.First FROM Contact C WHERE C.Name.First like ,C%';
- D. SELECT Incident.ReferenceNumber, Incident.PrimaryContact-Contact.* FROM Incident;
Answer: B
NEW QUESTION 28
You make some changes to a message template.
Which statement is true about applying this change across multiple interfaces?
- A. You need to use the export and import option.
- B. The change is reflected across all interfaces by default.
- C. You need to copy and paste the source code across the multiple interfaces.
- D. You need to re-create the message template across the multiple interfaces.
Answer: C
NEW QUESTION 29
Which four statements are true about incident rules?
- A. All incident rules should have an action to transit from the initial state to another state.
- B. A catch-all escalation action has no impact on incident rules.
- C. A catch-all incident rule should be typically at the bottom of the rules listed in the initial state.
- D. Queues, staff accounts, custom fields, and profiles must be functioning before rules can be built based on them.
- E. Incident rules should have a minimum of two rule states.
- F. A catch-all rule has no impact on incident rules.
- G. Incident rules should have one rule state.
Answer: A,C,D,G
NEW QUESTION 30
You have a requirement for an incident workspace where clicking a kind of text hyperlink should open a browser window by using the third-party URL of the loaded client. You want to implement this by using add-ins.
Which add-in should you create?
- A. Report Command
- B. Content Pane
- C. Workspace Ribbon
- D. Workspace
- E. Global Ribbon
Answer: D
NEW QUESTION 31
You want your system to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?
- A. business rules
- B. syndicate chat widget
- C. configuration settings
- D. proactive chat widget
Answer: B
NEW QUESTION 32
An agent is assigned a profile PI that is configured with three incident queues: q1, q2, and q3, and the pull policy is set to Manual. Which statement is true?
- A. Agents can use the Fill Inbox functionality to select any of the three queues.
- B. Agents will get incidents only from the ql queue.
- C. Agents cannot use the Fill Inbox functionality because the pull policy is manual.
- D. Agents with the Manual pull policy will get only incidents that are assigned by their supervisor.
Answer: A
NEW QUESTION 33
You are creating custom fields and enter a column name. However, you receive an error when you try to save it.
Identify three reasons for this.
- A. The column name starts with a number.
- B. The column name starts with a lowercase alphabet.
- C. The column name contains a dollar symbol.
- D. The column name contains a space.
- E. The column name contains an underscore.
- F. The column name contains a punctuation.
Answer: A,C,D
NEW QUESTION 34
Which two statements are true about safe mode in relation to add-ins?
- A. It is a profile setting that must be enabled for a profile.
- B. It allows an agent desktop to log in to the application without any add-ins.
- C. It allows an agent desktop to log in to the application with local add-in files.
- D. It is a setting that must be enabled at the interface level.
- E. It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally.
Answer: C,E
NEW QUESTION 35
Which two components can be edited in a standard report?
- A. Graphs
- B. Report headings
- C. Column headings
- D. Permissions
- E. Non-selectable filters
- F. Schedules
Answer: D,F
NEW QUESTION 36
Your customer has created a new script and deployed it to agents in their call center within their incident workflow. They have noticed that their agents cannot end the script as expected. What are two reasons for this?
- A. There are no exit or finished events being triggered on the script pages.
- B. The agents cannot get to the pages where they can end the script.
- C. There are no script beginning and ending buttons enabled for the script pages.
- D. There are no return events listed in the incident workflow for the script use.
Answer: C,D
NEW QUESTION 37
The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?
- A. You can change the default value to 60 minutes by using Site Configuration > Session Timeout.
- B. You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.
- C. You can change the default value to 60 minutes by using File > Options > Session Expiration.
- D. Because the system default is 15 minutes, it cannot be changed.
Answer: B
NEW QUESTION 38
Which five practices deliver maximum reporting performance?
- A. Using fixed filters whenever possible
- B. Filtering on standard fields that are indexed
- C. Using the like operator instead of the complex expression operator
- D. Configuring many-to-many joins
- E. Providing values for runtime filters
- F. Filtering on expressions and not on simple columns
- G. Providing default values for runtime filters
- H. Using index custom fields as filters
- I. Filtering on simple columns and not on expressions
- J. Using outer joins rather than inner joins when possible
- K. Using the complex expression operator instead of the like operator
Answer: A,B,E,I,J
NEW QUESTION 39
Which two REST API calls can be used to retrieve account information with ID 3?
- A. https://yoursite.domain/services/rest/connect /v1.3/accounts/ID/3
- B. https://yoursite.domain/services/rest/connect /v1.3/accounts/3
- C. https://yoursite.domain/services/rest/connect /latest/accounts/3
- D. https://yoursite.domain/services/rest/connect /v1.3/accounts_ID/3
- E. https://yoursite.domain/services/rest/connect /latest/accounts/ID/3
- F. https://yoursite.domain/services/rest/connect /latest/accounts_ID/3
Answer: B,E
NEW QUESTION 40
Which two statements are true about linking products, categories, and dispositions?
- A. Product-category linking is independent of product-disposition linking.
- B. Links can be created only between the parent levels of products, categories, and dispositions.
- C. A leaf product's links are inherited from its parent product.
- D. Links can be automatically created to categories and dispositions based on answers an incidents.
- E. Product-category linking restricts customers from searching on the Customer Portal.
Answer: A,E
NEW QUESTION 41
A customer is trying to import guides and a definition file from another interface and receives an error: "The response node cannot be added as it would exceed the maximum amount of 2048 response nodes the guide can have.
What action must be taken to fix this?
- A. Navigate to one of the superior nodes and remove most of the nodes, keeping the same unique identifier.
- B. Make sure guided assistance is enabled in another interface.
- C. Increase the maximum number of response nodes in the configuration.
- D. Make sure the guide definition file does not include any hash value while importing it.
Answer: A
NEW QUESTION 42
Which three statements are true about headers of custom process models?
- A. The header section is always commented.
- B. The header section needs to be uncommented during testing.
- C. They contain all possible events with the objects.
- D. They list only the events that are supported by the code implementation.
- E. They contain standard objects only.
- F. They contain the version number of the PHP script.
- G. The/QDntain the version number of the Connect Common Object Model.
Answer: A,D,E
NEW QUESTION 43
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