GCP-GC-IMP Free Update With 100% Exam Passing Guarantee [2021]
[Sep-2021] Verified Genesys Exam Dumps with GCP-GC-IMP Exam Study Guide
NEW QUESTION 22
What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?
- A. Reset the user's password.
- B. Rename the user account.
- C. Create a role for former users and add the user to that role.
- D. Set the user to Inactive for 30 days, then delete the user account.
Answer: D
NEW QUESTION 23
How many categories of routing are there in a Call Route under the Call Routing page?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: B
NEW QUESTION 24
You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?
- A. Number the documents in such a way that this one appears at the top of the list.
- B. Add a priority of "high" to this document.
- C. Make sure you name the document in a way that is easy to search for.
- D. Add meaningful tags to the document.
Answer: D
NEW QUESTION 25
What additional functionality does Communicate brings to Genesys Cloud?
- A. Call center features such as ACD and scripting.
- B. Directory capabilities, such as advanced search, profiles, and keyword searching.
- C. Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.
- D. Knowledge base features, such as FAQs and Communities.
Answer: D
NEW QUESTION 26
You must work closely withbefore completing configurations for external SIP trunks.
- A. The Resource Center
- B. Your designated contact
- C. Your carrier
- D. Genesys
Answer: C
NEW QUESTION 27
What role is needed for a user who is responsible for the deployment and installation of the Genesys Cloud organization?
- A. Supervisor
- B. admin
- C. employee
- D. User
Answer: B
NEW QUESTION 28
What type of trunk would you configure to connect to AudioCodes phones?
- A. Phone trunk
- B. WebRTC phone trunk
- C. External trunk
- D. Network interface trunk
Answer: A
NEW QUESTION 29
Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?
- A. When employees have free time, they can review biographies of their peers.
- B. Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.
- C. The education information can be verified against the human resources database.
- D. The profile information can be used to keep LinkedIn information updated.
Answer: B
Explanation:
Explanation
Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information.
NEW QUESTION 30
You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?
- A. Activity
- B. Admin
- C. Documents
- D. Chat Icon
Answer: C
NEW QUESTION 31
If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?
- A. In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.
- B. In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section
- C. In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.
- D. In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.
Answer: C
NEW QUESTION 32
Select the Access level permission types for workspace membership. (Choose three.)
- A. Write Only
- B. Read Only
- C. Partial
- D. Full Access
- E. Collaborator
- F. Contributor
Answer: B,D,F
NEW QUESTION 33
What Genesys Cloud configuration option provides a way to ensure that phones of a specific make and model are all deployed with the same settings?
- A. Base Settings
- B. IP Phone Templates
- C. Managed IP Phones
- D. Default Station configuration
Answer: A
NEW QUESTION 34
What type of trunk would you configure to connect to AudioCodes phones?
- A. Phone trunk
- B. External trunk
- C. Network interface trunk
- D. WebRTC phone trunk
Answer: D
NEW QUESTION 35
Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?
- A. Genesys Cloud 2
- B. Genesys Cloud 4
- C. Genesys Cloud 1
- D. Genesys Cloud 3
Answer: A
NEW QUESTION 36
You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior?
- A. People
- B. Groups
- C. Queues
- D. Workspaces
Answer: D
NEW QUESTION 37
You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior?
- A. Groups
- B. People
- C. Workspaces
- D. Queues
Answer: B
NEW QUESTION 38
What are the operating systems available for Genesys Cloud mobile applications? (Choose two.)
- A. Windows 10 mobile
- B. Blackberry OS
- C. Android
- D. EOS
- E. IOS
Answer: C,E
NEW QUESTION 39
Select all the sections for the standard profile page. (Choose five.)
- A. HR
- B. Contact Information
- C. Skills & Certifications
- D. Relationships
- E. General
- F. Contact
- G. Languages
Answer: A,B,C,D,E
NEW QUESTION 40
Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?
- A. Communication Services
- B. Public Interface Services
- C. Application Services
- D. Core Services
Answer: D
NEW QUESTION 41
Which button would you click to mute yourself when on a call?
- A. Drop-down arrow
- B. Microphone
- C. Dialpad
- D. Vertical bars
- E. Phone with down arrow
Answer: B
NEW QUESTION 42
You must work closely with before completing configurations for external SIP trunks.
- A. The Resource Center
- B. Your designated contact
- C. Your carrier
- D. Genesys
Answer: C
NEW QUESTION 43
You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?
- A. The Base Settings
- B. The phone name
- C. The phone model
- D. The Hardware ID (MAC address)
Answer: D
NEW QUESTION 44
Where can you find people in your organization and add external contacts to the organization?
- A. Location
- B. Activity
- C. Documents
- D. Directory
Answer: D
NEW QUESTION 45
Which statements are true regarding the role of Designated Contacts? (Choose three.)
- A. Designated Contacts provide the first level of support for their organization.
- B. Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.
- C. Designated Contacts are the only people within the organization who may contact and work with support.
- D. Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
- E. Designated Contacts are the only people within an organization with access to the Resource Center.
Answer: A,C,E
NEW QUESTION 46
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