[Sep-2021] Pass SAP C_C4H510_04 Exam in First Attempt Guaranteed!
Full C_C4H510_04 Practice Test and 82 unique questions with explanations waiting just for you, get it now!
NEW QUESTION 32
Which of the following configuration activities are part of SAP Service Cloud? Note: There are 2 correct Answers to this question.
- A. Scoping attribute set
- B. Maintenance measurement and readings
- C. Maintenance plan
- D. Setup deals
Answer: B,C
NEW QUESTION 33
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct Answers to this question.
- A. Interactive dashboards
- B. Standard reports
- C. Web service message monitoring
- D. Custom reports
- E. Inner join data sources
Answer: A,B,D
NEW QUESTION 34
You plan a product recall with the help of automatically generated tickets. Which tool do you use?
- A. Activity planner
- B. Maintenance plan
- C. Realignment runs
- D. Ticket routing rules
Answer: B
NEW QUESTION 35
What steps must you take to set up SAP Jam as your knowledge base? Note: There are 2 correct Answers to this question.
- A. Create knowledge base articles in SAP Service Cloud.
- B. Integrate with MindTouch.
- C. Configure the relevant question in scoping.
- D. Choose the correct SAP Jam group in the knowledge base configuration settings.
Answer: C,D
NEW QUESTION 36
Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management? Note: There are 2 correct Answers to this question.
- A. Installed bases
- B. Registered products
- C. Service contracts
- D. Contacts
Answer: B,D
NEW QUESTION 37
A maintenance plan is created with the condition "Every 5 weeks". Based on this condition, a ticket is created on March 1, but ticket processing is delayed. Which option should you enable on the ticket template to avoid creation of multiple tickets?
- A. Consider maintenance plan condition
- B. Consider delay
- C. Consider contract status
- D. Consider ticket resolved on date
Answer: D
NEW QUESTION 38
Which actions are prerequisites to implement registered products? Note: There are 2 correct Answers to this question.
- A. Maintain the installed base
- B. Purchase a license for the registered product
- C. Scope registered products
- D. Maintain number ranges for customers
Answer: C,D
NEW QUESTION 39
Which objects can be used within ticket creation to automatically determine the registered product?
- A. Product
- B. Warranty
- C. Installation Point
- D. Installed Base
Answer: C
NEW QUESTION 40
Which of the following options are features within the Analytics framework? Note: There are 2 correct Answers to this question.
- A. You can create new custom reports based on join data sources.
- B. With the mashup approach, offline access to an SAP BusinessObjects BI system is available.
- C. You can add custom fields in data sources and reports.
- D. With the Dashboard Designer, KPIs can be joined to a new data source.
Answer: A,C
NEW QUESTION 41
Which action should an administrator take to get a system bug fixed within SAP Service Cloud?
- A. Document an influencer story.
- B. Report a ticket.
- C. Send an e-mail to SAP Cloud Support.
- D. Create an incident.
Answer: D
NEW QUESTION 42
What objects can be used to define work distribution rules? Note: There are 2 correct Answers to this question.
- A. Employees
- B. Territories
- C. Service agents
- D. Incidents
Answer: A,B
NEW QUESTION 43
Which feature helps to ensure that e-mail responses sent by the service agent have the correct branding?
- A. Routing rules
- B. Knowledge base
- C. Templates
- D. Workflow rules
Answer: C
NEW QUESTION 44
Which fields can be determined by using Service Level Agreements? Note: There are 2 correct Answers to this question.
- A. Ticket due date
- B. Service level of incoming tickets
- C. Status
- D. Service category
Answer: A,B
NEW QUESTION 45
The status of a ticket needs to be escalated. Which tool can be used to achieve this? Note: There are 2 correct Answers to this question.
- A. Resource scheduler
- B. Feature action within tickets
- C. Workflow rule
- D. Maintenance plan
Answer: B,C
NEW QUESTION 46
Which of the following are benefits of case management in SAP Service Cloud? Note: There are 2 correct Answers to this question.
- A. You can change the status of multiple sub-tickets from the main ticket.
- B. Opening the main ticket allows you to see all of the connected sub-tickets.
- C. Creating a ticket on the main account automatically creates tickets on the sub-accounts.
- D. Changing the customer in the main ticket updates the customers in the related sub-tickets.
Answer: A,B
NEW QUESTION 47
......
Prepare for your SAP certification with the updated UpdateDumps C_C4H510_04 exam questions: https://drive.google.com/open?id=1RR8Kj6XQ_uurKXSWc-_AmCW53zdHyppd
Get Latest C_C4H510_04 Dumps Exam Questions in here: https://www.updatedumps.com/SAP/C_C4H510_04-updated-exam-dumps.html