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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Reporting and Analytics | - Performance dashboards and reporting tools - Operational metrics and monitoring |
| Architect and Flow Design | - Workflows, IVR design, and call logic - Architect inbound and outbound call flows |
| Genesys Cloud Platform Fundamentals | - Multitenant cloud environment overview - Core platform architecture and components |
| User, Role, and Security Configuration | - Users, divisions, and permissions - Role-based access control and security policies |
| Integrations and Data Actions | - External system integration concepts - Data Actions and API-based workflows |
| Routing and Interaction Management | - Queues, skills, and routing strategies - ACD routing principles and configuration |
| Digital Channels Configuration | - Email, chat, messaging, and social channel setup - Omnichannel interaction handling |
Genesys Cloud Certified Professional - Implementation Sample Questions:
1. Which protocol is used for transporting Digitized Audio?
A) SIP
B) TCP
C) RTP
D) UDP
2. Where should the WAN interface of the Edge appliance connect?
A) A network segment connected directly to Customer Care.
B) A network segment that has access to your internal LAN.
C) A network segment that is not accessible to the public Internet.
D) A network segment that has outbound access to the public Internet.
3. How many categories of routing are there in a Call Route under the Call Routing page?
A) 4
B) 3
C) 5
D) 2
4. Select the Access level permission types for workspace membership. (Choose three.)
A) Collaborator
B) Full Access
C) Write Only
D) Contributor
E) Read Only
F) Partial
5. You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?
A) Documents
B) Activity
C) Admin
D) Chat Icon
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: B,D,E | Question # 5 Answer: A |
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