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Cisco 642-263 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: User and Call Management | - Configure call handlers and routing rules - Configure users, templates, and class of service |
| Topic 2: Integration with Cisco Unified Communications Manager | - Configure Cisco Unity Connection integration with CUCM - Configure phone system integrations |
| Topic 3: Administration, Maintenance, and Troubleshooting | - Perform backup and restore operations - Monitor system performance and troubleshoot issues |
| Topic 4: Installation and Initial Configuration | - Configure system settings and integrations - Install and configure Cisco Unity Connection |
| Topic 5: Messaging and Voice Mail Features | - Manage message storage and delivery options - Configure voice messaging features |
| Topic 6: Cisco Unity Connection Architecture and Components | - Describe Cisco Unity Connection architecture - Identify major Cisco Unity Connection components and features |
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