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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. With Next Business Day Onsite, what happens if remote support is not possible for the customer?

A) An authorized HP services technician arrives to train the IT team how to repair the device onsite the next business day.
B) An authorized HP services technician arrives to repair the device onsite on the next business day.
C) An authorized HP services technician helps the customer get started with the HP Maintenance Kit Shipment/Replacement the next business day.
D) An authorized HP services technician ships a replacement device and the customer ships the previously used storage media to a recycling facility on the next business day.

2. Your customer has an aging PC fleet that needs to be refreshed. There are two major concerns:
*Meeting environmental policies when disposing of the aging PCs
*Protecting the new PCs from theft and keeping sensitive data secure
Which solution would you offer to your customer?

A) Next Business Day onsite + Labeling and Tagging
B) Installation services + Labeling and Tagging + Data and Device Security
C) Deinstallation + Image load + Installation services
D) Deinstallation. Sanitization. and Recycling + Labeling and Tagging + Data and Device Security

3. Which statement is true about HP Care Pack Central? (Select two.)

A) It enables you to view recommended Care Packs and supporting information.
B) It tracks where customers are in the hardware lifecycle so HP is aware of appropriate sales opportunities.
C) It helps customers find discounts on hardware they plan to purchase.
D) It helps you quickly identify eligible Care Packs for an HP hardware product.

4. Besides explaining that HP has installment payment solutions, how else should you counter a customer's objection that services cost too much?

A) HP Services can be purchased at extremely discounted prices.
B) HP prevents your IT team from needed to spend time working on HP devices, which allows them to focus on their main purpose (innovation).
C) HP Services can immediately and seamlessly replace your help desk.
D) HP Services give you predictability and greater control of the Total Cost of Ownership.

Solutions: