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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Selling and Value-Based Positioning | - Customer needs analysis and solution mapping - Value proposition of HP personal systems services |
| Competitive Differentiation | - Security, manageability, and reliability features overview - HP advantages vs. competing PC vendors |
| HP Services and Support Offerings | - HP Care Pack services and warranty extensions - Lifecycle services and device protection options |
| HP Personal Systems Portfolio Overview | - Product positioning and use cases in enterprise and SMB environments - Desktops, notebooks, workstations, and thin clients |
| Sales Process and Services Attachment | - Upselling and cross-selling HP support services - Integrating services into hardware sales cycles |
HP Selling HP Personal Systems Services 2018 Sample Questions:
Besides explaining that HP has installment payment solutions, how else should you counter a customer's objection that services cost too much?
- A. HP Services can be purchased at extremely discounted prices.
- B. HP prevents your IT team from needed to spend time working on HP devices, which allows them to focus on their main purpose (innovation).
- C. HP Services can immediately and seamlessly replace your help desk.
- D. HP Services give you predictability and greater control of the Total Cost of Ownership.
Correct Answer: B 🗳️
Which tool allows you to check the specifics of the warranty on your customer's purchased hardware?
- A. HP Support Center
- B. HP Cross Sell Solution
- C. HP Cirrus
- D. HP Sales Central
Correct Answer: D 🗳️
What does the HP Channel Services Network (HP CSN) portal allow partners to do? (Select three.)
- A. register services
- B. receive notifications of your customer's service renewal
- C. track registered services
- D. offer installment payment terms based on customer requirements
- E. place an order to purchase an existing quote
Correct Answer: A,B,C 🗳️
In addition to using your company's price list, which tool should you use as a reference to get pricing information when no special discount is requested?
- A. HP Care Pack Central
- B. HP Support Center
- C. HP Channel Services Network
- D. HP Sales Central
Correct Answer: B 🗳️
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