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HP HP2-H69 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Solution Design and Customer Scenarios | - Mapping customer requirements to DaaS offerings - End-user computing lifecycle optimization - Operational efficiency and IT cost reduction scenarios |
| Topic 2: Implementation and Service Delivery Overview | - Device management and support processes - Deployment models and rollout considerations - Refresh cycles and asset lifecycle management |
| Topic 3: HP Device as a Service (DaaS) Fundamentals | - DaaS value proposition and business outcomes - Lifecycle management approach (procurement, deployment, support, refresh) - Customer pain points addressed by DaaS |
| Topic 4: Sales Positioning and Competitive Differentiation | - Competitive comparison and value messaging - Positioning HP DaaS vs traditional device procurement - Target customer segments and use cases |
| Topic 5: HP DaaS Offer Structure | - Financing and subscription-based models - Service levels and support components - Hardware, services, and software bundling |
HP Selling HP Device as a Service 2018 Sample Questions:
1. Match the customer IT challenge to the corresponding HP DaaS feature that helps mitigate it.
2. Why might Channel Partners want to create a custom HP DaaS deal for a customer?
A) Customers require a unique blend of hardware and services.
B) The customer has requested a managed service from HP.
C) HP Service Experts are included in Custom HP DaaS deals.
D) Additional Analytics and Proactive Management capabilities are available.
3. Which business benefits does HP DaaS bring to end-user customers? (Select three.)
A) focus on end-user device competencies
B) decreased IT workloads
C) included strategic IT solution consulting
D) guaranteed software compliance
E) improved end-user productivity
F) actionable device insights and reports to improve IT decision-making
4. What is an end-user productivity issue that could indicate an opportunity for HP DaaS?
A) poor access to timely information
B) a high proportion of mobile employees who need to be monitored to ensure they are on the job
C) device reliability issues from an aging device fleet that cause end-user downtime
D) a need for end-user training to enhance Microsoft Office application skills
Solutions:
| Question # 1 Answer: Only visible for members | Question # 2 Answer: A | Question # 3 Answer: A,C,D | Question # 4 Answer: A |
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