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HP HP2-H86 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Product and Solution Knowledge | - Key differentiators in the HP A4 managed print offerings - Portfolio strengths including supplies and services |
| Solution Positioning and Customer Engagement | - Engaging customers to identify print needs - Articulating HP MPS value propositions |
| Managed Print Services Basics | - Understanding Managed Print Services (MPS) - Benefits of MPS to customers and organizations |
| Sales and Consultative Skills | - Consultative selling techniques for print solutions - Contractual selling and value articulation |
| HP Managed Print Specialist Select Scope | - Key features of HP Managed Print solutions - HP MPS Select (A4) portfolio overview |
HP Managed Print Specialist Select 2019 Sample Questions:
1. Which HP security feature checks the BIOS integrity at startup and self-heals an infected printer?
A) Access Control: Secure Authentication
B) HP printer protection software
C) HP Sure Start
D) HP White Listing
2. A customer makes the following claim:
My older devices have worked great for many years.
How should you respond?
A) Explain that the newer devices provide features that improve the work environment and with HP take-back, you can get up to 40% off newer printers when you trade in.
B) Explain that supplies and maintenance costs for older devices might be cheaper but the electricity consumption is higher.
C) Explain the disadvantages of old devices and the advantages of new devices.
D) Explain both the advantages of old devices and the advantages of new devices.
3. What clearly sets the contractual cartridges apart from the transactional versions?
A) most options as they fit all HP printers that are on the market
B) availability only via deals and contracts
C) perfect results and reliability every time and the first time
D) highest availability
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: A |
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