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HP HP2-I57 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Design & Value Proposition | 25% | - Total cost of ownership benefits - Assessing customer IT environment - Sustainability and device extension value - Matching services to customer needs |
| Topic 2: HP Lifecycle Services Portfolio | 30% | - Configuration and deployment services - Device lifecycle management phases - Active Care and premium support offerings - Hardware support and warranty extensions |
| Topic 3: Advanced Sales & Consultative Selling Skills | 25% | - Positioning lifecycle services as solutions - Customer engagement strategies - Identifying business pain points |
| Topic 4: Service Delivery & Operational Knowledge | 20% | - Service level agreements and governance - Monitoring and support capabilities - Deployment process overview |
HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:
What are the benefits that Premium+ Support provides to customers? (Select three.)
- A. Availability for purchase throughout the entire product lifecycle
- B. Proactively alerts users to issues like hard disc drive issues, low batteries, thermal issues, and BIOS updates before they fail
- C. Ability to monitor the entire customer fleet of HP and non-HP devices
- D. Automated ticketing streamlines & expedites repairs with high-quality support
- E. 24x7 remote support in all countries where HP provides coverage
Correct Answer: B,D,E 🗳️
Explanation: Only visible for UpdateDumps members. You can sign-up / login (it's free).
Which statements are true about HP's Device Life Extension optional Support Service add-on? (Select three.) It extends customers' device life while enhancing performance & productivity.
- A. HP Device Life Extension always comes with Accidental Damage Protection.
- B. HP Device Life Extension can be sold as a stand-alone service.
- C. HP Device Life Extension can be added-on to Essential, Premium, and Premium+.
- D. HP Device Life Extension supports sustainability RFP requests.
Correct Answer: A,C,D 🗳️
Explanation: Only visible for UpdateDumps members. You can sign-up / login (it's free).
What is the benefit for HP partners to attach Predefined Asset Tagging to a typical HP hardware deal? (Select three.)
- A. Asset tagging enables a tiered volume discount strategy to be passed along to customers.
- B. Attaching asset tags results in no extra steps for the partners because they are applied during the manufacturing process.
- C. Attaching predefined asset tags allows HP partners to increase value and profit to hardware deals.
- D. Asset tags help customers save time and money and improve efficiency during the asset management process.
- E. Asset tagging allows for indefinite contract term extensions until cancelled by one or the other party.
Correct Answer: B,C,D 🗳️
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