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HP HP2-I57 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Advanced Sales & Consultative Selling Skills | 25% | - Positioning lifecycle services as solutions - Customer engagement strategies - Identifying business pain points |
| Topic 2: Service Delivery & Operational Knowledge | 20% | - Service level agreements and governance - Monitoring and support capabilities - Deployment process overview |
| Topic 3: Solution Design & Value Proposition | 25% | - Total cost of ownership benefits - Assessing customer IT environment - Sustainability and device extension value - Matching services to customer needs |
| Topic 4: HP Lifecycle Services Portfolio | 30% | - Configuration and deployment services - Device lifecycle management phases - Active Care and premium support offerings - Hardware support and warranty extensions |
HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:
1. What are the benefits that Premium+ Support provides to customers? (Select three.)
A) Availability for purchase throughout the entire product lifecycle
B) Proactively alerts users to issues like hard disc drive issues, low batteries, thermal issues, and BIOS updates before they fail
C) Ability to monitor the entire customer fleet of HP and non-HP devices
D) Automated ticketing streamlines & expedites repairs with high-quality support
E) 24x7 remote support in all countries where HP provides coverage
2. Which statements are true about HP's Device Life Extension optional Support Service add-on? (Select three.) It extends customers' device life while enhancing performance & productivity.
A) HP Device Life Extension always comes with Accidental Damage Protection.
B) HP Device Life Extension can be sold as a stand-alone service.
C) HP Device Life Extension can be added-on to Essential, Premium, and Premium+.
D) HP Device Life Extension supports sustainability RFP requests.
3. What is the benefit for HP partners to attach Predefined Asset Tagging to a typical HP hardware deal? (Select three.)
A) Asset tagging enables a tiered volume discount strategy to be passed along to customers.
B) Attaching asset tags results in no extra steps for the partners because they are applied during the manufacturing process.
C) Attaching predefined asset tags allows HP partners to increase value and profit to hardware deals.
D) Asset tags help customers save time and money and improve efficiency during the asset management process.
E) Asset tagging allows for indefinite contract term extensions until cancelled by one or the other party.
Solutions:
| Question # 1 Answer: B,D,E | Question # 2 Answer: A,C,D | Question # 3 Answer: B,C,D |
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