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Microsoft MB2-632 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Service Management | - Case management lifecycle - Queues and service routing |
| Marketing Management | - Campaign management - Marketing lists and segmentation |
| Sales Management | - Opportunity tracking and pipeline management - Lead management process |
| Working with Microsoft Dynamics CRM 4.0 | - System navigation and interface usage - Managing records (accounts, contacts, activities) |
| Reporting and Analysis | - Data analysis and dashboards - Standard reports usage |
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