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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. You learn during the project kickoff session that a client recently purchased Enterprise Grid with the hopes of growing their market share by strengthening partnerships with external vendors. The client is also looking to improve company culture by encouraging employees to engage in cross-functional collaboration more often.
You need to help the client draft their vision statement for Slack.
Which vision statement is the most appropriate for your client?

A) Slack will help ensure our people and teams have the best collaboration tools by using a leading enterprise software that is intelligent, innovative and flexible.
B) With Slack we will build deeper connections by using a single global collaboration platform.
C) Slack will be the core communication platform and will scale our business by providing a secure method of communication with external organizations.
D) Slack will enable us to expedite our sales cycle time by 50%, while supporting our employees with seamless communication power.

2. You are hosting a Slack training for your client, Elevated Enterprises, who just completed their grid migration. To prepare for the training session, you created a Slack training channel but did not invite any participants because the first activity in your session will be for them to search for and join the channel. At the start of the session, you realize that some attendees are not able to find and join the channel by searching for the channel name in the search bar, while others are able to search and join the channel with no issue.
What is the most likely reason some users can find and join the training channel while others cannot?

A) The users have not enabled Slack Connect.
B) The channel is private.
C) The channel is public but in a workspace that not all users belong to.
D) The users have accidentally filtered their search results.

3. You will be supporting the discussion around approval policies for apps and external collaboration for a client that has been using Slack for three years. You need to identify the right people on the client side to be involved.
What is the best question to ask to better understand who should take part in the discussion?

A) Who leads your IT department?
B) Who is responsible for Slack policies & settings decisions?
C) Who is responsible for communication and learning decisions?
D) Who are your Slack superusers?

4. Your client insists on designing their grid based on the company's org chart and creating workspaces for each department. Through discovery, you discover that the departments are very collaborative and employees frequently collaborate outside their teams and across departments.
Which grid design best practice is most appropriate for this client?

A) Create workspaces based on how information is naturally shared.
B) Provide an overarching, easy-to-follow structure to the grid.
C) Create workspaces for each department.
D) Create the minimum number of workspaces to meet your users' needs.

5. During discovery you learn that your client's vision for success is to make employees feel more connected with their peers, and to improve connectivity among global and remote employees. They also want to limit noise and distraction for users in their primary workspace.
What type of workspace would best meet their needs?

A) Secondary
B) Social
C) Global
D) External

Solutions: