Free 3313 Braindumps Download Updated on Dec 11, 2021 with 70 Questions
Avaya 3313 Exam Practice Test Questions
NEW QUESTION 35
In a sip-enabled Avaya Aura Contact Center (AACC) deployment, which component supplies call treatment and call progress tones to external callers?
- A. Avaya Aura Media server
- B. SIP Gateway manager
- C. Session Manager
- D. Contact center Media services
Answer: D
NEW QUESTION 36
Refer to the Exhibit.
Which communication protocol is used between the Avaya Aura Session Manager (ASM) and the Avaya Aura Contact Center (AACC)?
- A. SIP
- B. AML
- C. H.323
- D. TLS
Answer: D
NEW QUESTION 37
The Avaya Aura Contact Center installer initiates a series of individual application installations, with each one creating its own log file.
If an application installation fails, which directory provides detailed logs on the installation failure?
- A. C: Avaya\Logs\Sysops\MSiLogs\InstallLogs
- B. C: Avaya\Logs\Sysops\MSiLogs\ContactCenterManagerAdministration
- C. C: Avaya\Logs\Sysops\UniversalInstall
- D. C:Avaya\Logs\Sysops\MSiLogs
Answer: D
Explanation:
Explanation
https://downloads.avaya.com/css/P8/documents/100142076
NEW QUESTION 38
At an elevated level, engineers have designed the architecture of SIP around four (4) varieties of components.
Which SIP entity is comprised of two sub-components, where one component initiates SIP requests and the other component responds to requests?
- A. User Agent
- B. SIP Gateway Manager
- C. Back-to-Back User Agent
- D. SIP Gateway
Answer: A
NEW QUESTION 39
In a SIP environment, which component of the Avaya Aura Contact Center (AACC) performs call signaling?
- A. SIP Proxy Server
- B. SIP Gateway Manager
- C. SIP Computer Telephony Integration (CTI)
- D. SIP Redirect Server
Answer: A
NEW QUESTION 40
While troubleshooting routing issues in the contact center, from Historical Reporting, you access the CDN (Route Points) Statistics report.
Which three contact information is provided in this report that can be used to identify issues? (Choose three.)
- A. Contacts Offered
- B. Contacts Redirected
- C. Contacts Answered
- D. Contacts %Abandoned
Answer: A
NEW QUESTION 41
Refer to the Exhibit.
In a SIP-enabled contact center deployment which protocol is used to connect the Application Enablement Service (AES) and Contact Center Manager Server (CCMS)?
- A. TR87/TLS
- B. TCP
- C. STP
- D. AML
- E. H.323
Answer: C
NEW QUESTION 42
The C:\WINDOWS\system32\drivers\etc\hosts file on the Contact Center Manager Server (CCMS) contains multiple entries for each host. You have removed the duplicate entries by manually editing the file.
What should you do next to completely resolve the issue?
- A. Run the CCMS network Configuration utility, save and apply all changes, then reboot the CCMS server.
- B. Reboot the CCMS server.
- C. Run the Server Configuration utility, save and apply all changes, then reboot the CCMS server.
- D. Use the windows services utility to restart the MAS Configuration manager services.
Answer: D
NEW QUESTION 43
When viewing the Multimedia Dashboard, the CCMM Contacts by type section displays status counts for which multimedia contact States? (Choose three.)
- A. Closed
- B. New
- C. Abandoned
- D. Waiting
- E. Oldest
Answer: B,C,D
NEW QUESTION 44
You created a user in Center Manager Administration (CCMA), but the user is not able to login as user after mapping this account.
Which utility can user to verify what accounts have been created and mapped on the CCMA server?
- A. CCMA >User agent
- B. Manager Administration configuration > CCMA User Migration
- C. Manager Administration > User accounts
- D. CCMA > User Logins
Answer: A
NEW QUESTION 45
On the Avaya Aura Contact Center (AACC) server, under Apps > Certificate Manager > Security Configuration, the web Services Security Level is currently set to Security On.
Which three applications will utilize HTTPS-secured connections for inbound and outbound network communication? (Choose three.)
- A. Agent Desktop
- B. Outbound Campaign Management Tool
- C. Contact Center Multimedia (CCMM) Administration
- D. Database Webadmin
Answer: B,C,D
NEW QUESTION 46
The Server Control and Monitor Utility (SCMU) is one of the AACC Core Common Components. Which three functions can be performed from the SCMU? (Choose three.)
- A. Start or Stop High Availability (HA) System
- B. Enable/Disable High Availability (HA) Switchover
- C. Shutdown or Start up Contact Center
- D. Display status of component services
Answer: D
NEW QUESTION 47
The Avaya Grep tool is used to search log files for Call Events for a given Contact Center Call ID.
Which three types of report output does Avaya Grep generate? (Choose three.)
- A. Summary Report
- B. Event Report
- C. Sip Sequence Report
- D. Call Properties Report
- E. Summary Log file
Answer: A,C,E
Explanation:
Explanation
By default, Avaya Grep generates three types of output: * a summary log file, for each log file you selected to search, with only the messages matching the search criteria you entered * a summary report, which records the search parameters you entered, and highlights all the warning or error messages encountered in the search * a sip sequence report, which shows a ladder diagram of the call flow along with the list of detailed messages
https://downloads.avaya.com/css/P8/documents/100178607
NEW QUESTION 48
The SIP CTI link between a SIP-enabled Avaya Aura Contact Center (AACC) and Application Enablement Services (AES) employs secure communication.
Which three objectives does secure communication commonly aim to achieve? (Choose three.)
- A. Confidentiality
- B. Authorization
- C. Integrity
- D. Private Key
- E. Public Key
Answer: A,B,C
NEW QUESTION 49
Avaya Aura Contact Center supports implementing Secure Real-Time Transport Protocol (SRTP) for voice contacts within the Contact Center. SRTP is an extension to the Real-Time Transport Protocol (RTP) to support secure real-time communications. The primary use of SRTP is to encrypt and authenticate voice over IP on the network.
Before implementing SRTP in Contact Center, you must have TLS on which three links? (Choose three.)
- A. Session Manager (ASM) to Contact Center
- B. Contact Center to Avaya Aura Media Server (AAMS)
- C. Communication Manager (CM) to Contact Center
- D. Agent telephones to Communication Manager (CM)
Answer: A,B,D
Explanation:
Explanation
https://downloads.avaya.com/css/P8/documents/100178588
NEW QUESTION 50
Which two virtualization environments does Avaya Aura Contact Center (AACC) support? (Choose two.)
- A. Citrix XEN Server
- B. VMware ESXi 4.x
- C. Microsoft Hyper-V
- D. VMware ESXi 5.x
Answer: B,C
NEW QUESTION 51
Which two visualization technologies are supported for Avaya Aura Contact Center (AACC)? (Choose two.)
- A. Microsoft Virtual Server
- B. XenSecure Xen 3.1.2
- C. Microsoft Hyper-V
- D. VMWare vSphere 3.0
- E. VMWare vSphere 4.0
Answer: C,E
NEW QUESTION 52
When troubleshooting an Avaya Aura Contact center High Availability (HA) system implementation, where can you view HA cluster switchover allowable variable information that displays pass or FAIL flags for the HA cluster?
- A. SMMC System Tray > General information
- B. SMMC System Tray > Database information
- C. SMMC System Tray > HA Cluster information
- D. SMMC System Tray > System information
Answer: B
NEW QUESTION 53
Avaya Agent Desktop (AAD) is not displaying any Communication Control Toolkit (CCT) resource.
From CCT Administration, what three checks would you make for CCT configuration issues? (Choose three.)
- A. Verify that the domain account AAD is running under is configured in CCT.
- B. Verify that the domain account has at least one address assigned in CCT.
- C. Verify that the DNs configured on the telephone are configured as addresses in CCT.
- D. Verify that the CDNs configured on the telephone are configured as addresses in CCT.
Answer: A,C,D
NEW QUESTION 54
You want to install the Service Packs on Avaya Aura Contact Center (AACC) co-resident server that contains Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), and Communication Control Toolkit (CCT). You have downloaded the Service Packs from the Avaya website.
How can the Service Packs be installed using the Avaya Update Manager?
- A. Copy all Service Pack files to the folder that was used to install the previous set of Service Packs and then start the Contact Center Patch Manager. The previous folder will be scanned automatically and all new Service Packs will be offered for installation.
- B. Copy all Service Pack files to D:\Avaya\servicePacks and then start the Contact Center Patch Manager.
The new Service Packs will be automatically detected and offered for installation. - C. Browse for the top-level folder that contains all folders where Service Pack files are located, click on install and then click scan for updates to locate all Service Packs. The selected folder and all folders underneath it will be scanned, the new Service Packs will be offered for installation.
- D. Add the folder containing each patch to the patch directory list in the Avaya Update Manager and then click Scan for updates to locate all Service Packs. The selected folders will be scanned, and the new Service Packs will be offered for installation.
Answer: C
NEW QUESTION 55
At an elevated level, engineers have designed the architecture ol SH' around ttv<> varlel les of component s.
Which SIP component is comprised of two subcomponents, where one component initiates SIP the other component responds to requests?
- A. User Agent
- B. Back to-Back User Ag
- C. SIP Gateway Manager
- D. SIP Gateway
- E. SIP Server
Answer: A
NEW QUESTION 56
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Avaya 3313 Exam Syllabus Topics:
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