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Avaya 3313 Exam Syllabus Topics:
| Topic | Details |
|---|---|
| Topic 1 |
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NEW QUESTION 11
Which SIP component supports both H.323 and SIP protocol architecture, and which common media streaming protocol is supported?
- A. SIP Gateway Manager with transport Layer Security (TLS)
- B. Network Routing Service with TCP and UDP
- C. Back to Back User Agent (B2BUA) with TLS
- D. SIP Gateway with Real-Time Protocol (RTP)
- E. SIP Redirect Server with RTP
Answer: D
NEW QUESTION 12
You need to enable additional debugging information for the contact center Multimedia (CCMM) Email manager to resolve an issue.
Which step will you take to enable additional debugging information?
- A. Access the application Event Log properties on the CCMM server and select the checkboxes for verbose, information, warning, Error, and Critical under event Level.
- B. Run the Tracecontrol utility for the, application, select Email and set Level to Debug and change the file size Limit and Max. Files.
- C. Run the TraceControl utility for the CCMM application, select Email and set the Event Level to Debug and change the file Size Limit and max. Files.
- D. Run the Tracecontrol utility on the CCMM server and select the Event Level checkboxes for verbose, information, warning, Error, and critical.
Answer: C
NEW QUESTION 13
The SIP CTI link between a SIP-enabled Avaya Aura Contact Center (AACC) and Application Enablement Services (AES) employs secure communication.
Which three objectives does secure communication commonly aim to achieve? (Choose three.)
- A. Confidentiality
- B. Authorization
- C. Integrity
- D. Private Key
- E. Public Key
Answer: A,B,C
NEW QUESTION 14
You have downloaded and installed the SQuirreL SQL Client. Once you launch the application, you must define a connection to the Cache database.
What is the first step in creating the connection to the database?
- A. Click on Connect to
- B. Click on Aliases
- C. Click on AACC-DATABASE-CCMS
D .Click on Startup
Answer: B
NEW QUESTION 15
A technician is troubleshooting a hung call under Public Tabular Displays > Standard Skillset Display.
When using the Phantom Scan Utility (Pscan) to view waiting calls, what will occur when you select a Call ID and click the Clear button?
- A. The call is removed from the Real-Time Display Report and the call is disconnected.
- B. The call is removed from the utility and from the Real Time Display Report.
- C. The call is removed from the utility but will remain on the Real-Time Display Report
- D. The call is disconnected and you must refresh the Real-Time Display Report.
Answer: C
NEW QUESTION 16
The Server Control and Monitor Utility (SCMU) is one of the AACC Core Common Components. Which three functions can be performed from the SCMU? (Choose three.)
- A. Start or Stop High Availability (HA) System
- B. Enable/Disable High Availability (HA) Switchover
- C. Shutdown or Start up Contact Center
- D. Display status of component services
Answer: D
NEW QUESTION 17
Refer to the Exhibit.
In a SIP-enabled contact center deployment which protocol is used to connect the Application Enablement Service (AES) and Contact Center Manager Server (CCMS)?
- A. TR87/TLS
- B. TCP
- C. STP
- D. AML
- E. H.323
Answer: C
NEW QUESTION 18
In a SIP-enable Avaya Aura Contact Center (AACC) environment, when a call is presented to an agent's telephone, the Avaya Agent Desktop (AAD) also alerts the agent to the incoming call.
If the agent uses AAD to answer the call, what request does CCNS send to switch using Application Enablement services (AES)?
- A. SIP RTP
- B. TAPI AnswerCall
D TR87 AnswerCall - C. CCT
Answer: C
NEW QUESTION 19
At an elevated level, engineers have designed the architecture of SIP around four (4) varieties of components.
Which SIP entity is comprised of two sub-components, where one component initiates SIP requests and the other component responds to requests?
- A. User Agent
- B. SIP Gateway Manager
- C. Back-to-Back User Agent
- D. SIP Gateway
Answer: A
NEW QUESTION 20
When troubleshooting a stand-alone Avaya Aura Media Server (AAMS) issues, you may need to use packet capture tools to view the data messages being sent to and from the various system components.
Which tool can you use to capture packets and display a detailed view of the packet data?
- A. Tcpdump
- B. Wireshark
- C. Avaya Grep
- D. Pscan
Answer: C
NEW QUESTION 21
In a Voice and Multimedia Contact Server with an Avaya Aura Media Server (AAMS) co-resident installation, how are license keys provided to the AAMS?
- A. Contact Center Manager Administration (CCMA) supplies license keys as required.
- B. When the AAMS is configured as a Media Server in CCMA, Contact Center Server pushes the license keys to the AAMS.
- C. WebLM is configured on the AAMS to provide the required license keys.
- D. When the AAMS is configured as a Media Server in CCMA, Contact Center License Manager pushes the license keys to the AAMS.
Answer: A
NEW QUESTION 22
Which three statements regarding an Avaya Aura Media serve (AAMS) high availability (HA) solution are true? (Choose three.)
- A. Either the primary server or backup server can be in the active state, or the other AAMS server will be in the standby state.
- B. All SIP signaling and RTP streams will go to the Active server.
- C. All SIP signaling and RTP streams will go to the active and standby server.
- D. The AAMS notifies Avaya Aura contact (AACC) through port 57012 that an AAMS failover has occurred.
Answer: A,B,C
NEW QUESTION 23
The Avaya Grep tool is used to search log files for Call Events for a given Contact Center Call ID.
Which three types of report output does Avaya Grep generate? (Choose three.)
- A. Summary Report
- B. Event Report
- C. Sip Sequence Report
- D. Call Properties Report
- E. Summary Log file
Answer: A,C,E
Explanation:
Explanation
By default, Avaya Grep generates three types of output: * a summary log file, for each log file you selected to search, with only the messages matching the search criteria you entered * a summary report, which records the search parameters you entered, and highlights all the warning or error messages encountered in the search * a sip sequence report, which shows a ladder diagram of the call flow along with the list of detailed messages
https://downloads.avaya.com/css/P8/documents/100178607
NEW QUESTION 24
A technician is using the Avaya Grep tool to extract and debug Contact Center Call specific logs.
On the Search tab of the Avaya Grep tool, which three Search Parameters can be used to find Call IDs?
(Choose three.)
- A. Customer Phone Number
- B. SIP URI
- C. CSTA/TR87 Call ID
- D. SIP Call Log ID
Answer: A,C,D
NEW QUESTION 25
At an elevated level, engineers have designed the architecture ol SH' around ttv<> varlel les of component s.
Which SIP component is comprised of two subcomponents, where one component initiates SIP the other component responds to requests?
- A. User Agent
- B. Back to-Back User Ag
- C. SIP Gateway Manager
- D. SIP Gateway
- E. SIP Server
Answer: A
NEW QUESTION 26
Which SIP component converts different protocols such as Integrated Services Digital Networking (ISDN) or another IP protocol such as H.323?
- A. SIP Gateway
- B. SIP Gateway Manager
- C. Back-to-Back User Agent (B2BUA)
- D. SIP Redirect Server
Answer: A
NEW QUESTION 27
You are planning an Avaya Aura Contact Center (AACC) deployment. I he Information Technology department has requested that you specify host names (or the AACC servers.
Whit h two hostnames meet the server naming requirements specified by Avaya and RFC 1123? (Choose two.)
- A. CTSRV01
- B. CTCTR SRV01
- C. CONTACTCENTERSRV01
- D. 01CTCTRSRV
- E. CONTACTCTRSRV01
Answer: A,E
NEW QUESTION 28
A standalone Contact Center Manager Administration (CCMA) server was configured as a member of a workgroup prior to Installation of the CCMA software. After the installation was complete, the CCMA server was configured and tested; all Functions worked Directly. The site's network administrator's network administrator has added the CCMA server to a domain; users are now unable to log on to CCMA.
What is the overall cause of this problem and how should you correct it?
- A. Domain group policies are preventing the local IUSR_SWC account from accessing files and directories required by CCM You must grant the appropriate permissions for those files and directories to the local IUSR_SWC account.
- B. Domain group policies have removed the local IUSR_SWC account from the local Administrators group. You must add the local IUSR_SWC account to the local Administrators group.
- C. A CCMA server that is part of a workgroup cannot be joined to a domain after installation. You must reinstall the CCMA software while the server is joined to the domain.
- D. Domain group policies are not allowing CCMA services to run with the IUSR_SWC local account credentials. You must recreate the IUSR_SWC account as a domain account with local administrator privileges, and configure all CCMA services to run with the credentials of the dom. IUSR_SWC account.
Answer: A
NEW QUESTION 29
When a call is placed, a SIP Invite message is sent (for example: INVITE sip:Joe@abc_sample.corn). What is the next message sent in this sequence?
- A. 200 Ringing
- B. 180 Ringing
- C. 200 ACK
- D. 180 ACK
Answer: C
NEW QUESTION 30
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