[Jan 14, 2022] C-C4H510-04 Exam Dumps PDF Guaranteed Success with Accurate & Updated Questions
Pass C-C4H510-04 Exam - Real Test Engine PDF with 115 Questions
C-C4H510-04 Exam Certification Details:
| Languages: | English |
| Sample Questions: | SAP C-C4H510-04 Exam Sample Question |
| Duration: | 180 mins |
| Exam: | 80 questions |
| Level: | Associate |
SAP Service Cloud Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books | Weighting |
|---|---|---|
| User Management | Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions. C4H440 (SAP CLOUD FOR CUSTOMER 2011) | 8% - 12% |
| Service Objects | Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets. C4H510 (SAP CLOUD FOR CUSTOMER 2011) | > 12% |
| Contracts and Case Management | Explain Contracts & Case Management in Service Tickets. C4H510 (SAP CLOUD FOR CUSTOMER 2011) | < 8% |
| Reporting | Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards. C4H440 (SAP CLOUD FOR CUSTOMER 2011) | < 8% |
| Maintenance Plan | Explain Maintenance Plan & its usage in Service Tickets. C4H510 (SAP CLOUD FOR CUSTOMER 2011) | < 8% |
| Basic Setup Settings | Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements. C4H440 (SAP CLOUD FOR CUSTOMER 2011) | 8% - 12% |
| Personalization and Extensibility | Identify how to use personalization and extensibility, including mashups and custom business objects. C4H440 (SAP CLOUD FOR CUSTOMER 2011) | < 8% |
SAP C-C4H510-04 Exam Description:
The “SAP Certified Application Associate – SAP Service Cloud 2011 ” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.
NEW QUESTION 63
A maintenance plan is created with the condition "Every 5 weeks". Based on this condition, a ticket is created on March 1, but ticket processing is delayed.
Which option should you enable on the ticket template to avoid creation of multiple tickets?
- A. Consider contract status
- B. Consider maintenance plan condition
- C. Consider delay
- D. Consider ticket resolved on date
Answer: D
NEW QUESTION 64
Which objects are required to create a service ticket? Note: There are 2 correct Answers to this question.
- A. Maintenance plan
- B. Customer
- C. Transaction
- D. Contracts
Answer: B,C
NEW QUESTION 65
Which tool do you use to determine a service ticket processing team, based on conditions?
- A. Delegation rules
- B. SLA determination
B -Ticket routing rule - C. Data Workbench
Answer: C
NEW QUESTION 66
Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note:
There are 2 correct Answers to this question.
- A. Working calendar
- B. Operating hours
- C. Maintenance plan
- D. Service contract
Answer: A,B
NEW QUESTION 67
You request external prices from SAP ERP for your contract document. What do you need to display a valid condition record in SAP Service Cloud?
- A. Pricing procedure
- B. Price list
- C. Price scale
- D. Cross-selling list
Answer: A
NEW QUESTION 68
Which mandatory characteristics do you need to provide when you create a cloud data source? Note:
There are 3 correct Answers to this question.
- A. Usage
- B. Data source ID
- C. Web service URL
- D. Name
- E. Description
Answer: A,B,D
NEW QUESTION 69
Which feature in user interface maintenance can be used to control the values of custom fields?
- A. Usage of restriction rules
- B. Personalization
- C. Code list restriction
Answer: C
NEW QUESTION 70
Which of the following actions are necessary to successfully use installed bases in service tickets? Note: There are 2 correct answers to this question.
- A. Address mismatches must be corrected first.
- B. A customer needs to be assigned.
- C. A service contract is active.
- D. At least one service object needs to be assigned.
Answer: B,D
NEW QUESTION 71
For which element do you maintain attributes such as password and security policy?
- A. Business role
- B. Service agent
- C. Employee
- D. Business user
Answer: D
NEW QUESTION 72
Which key user tool allows you to change field properties on the SAP Service Cloud UI?
- A. Adaptation
- B. Mashup
- C. Code list restriction
- D. Workflow rules
Answer: A
NEW QUESTION 73
Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct answers to this question.
- A. Time recording
- B. FSM
- C. MRS
- D. Manual Routing
- E. Activity Planner
Answer: A,C,E
NEW QUESTION 74
Which of the following Data Workbench actions are supported for a complete business object? Note: There are 2 correct answers to this question.
- A. Upsert
- B. Delete
- C. Insert
- D. Update
Answer: A,C
NEW QUESTION 75
Which of the following options can be used to control the access rights of a user in transactions? Note:
There are 2 correct Answers to this question.
- A. Usage of Delegates
- B. Activate Scoping Item Determination for Territory Owner in Transaction
- C. Configure Work Distribution Rules for Employees
- D. Assign Restriction Rules
Answer: B,D
NEW QUESTION 76
What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?
Note: There are 2 correct answers to this question.
- A. Configure SAP Jam as knowledge base.
- B. Integrate MindTouch.
- C. Create a migration template.
- D. Create a broadcast.
Answer: A,B
NEW QUESTION 77
When should you use the templates provided in the Data Workbench?
- A. When data volume is low
- B. When the Mass Change Account Data tool is used
- C. When customer data needs to be loaded quickly
- D. When there is unstructured legacy data
Answer: C
NEW QUESTION 78
Which components delivered by SAP Service Cloud provide CTI integration? Note: There are 2 correct answers to this question.
- A. CTI Desktop pane
- B. CTI Client Adapter
- C. CTI Client pane
- D. Live Activity pane
Answer: B,D
NEW QUESTION 79
When an end user logs an incident in SAP Service Cloud, which steps will be performed by the administrator to manage the incident? Note: There are 2 correct Answers to this question.
- A. Push the incident to SAP Service Cloud support.
- B. Set up a multi-step approval process.
- C. Start processing.
- D. Change the priority to escalated.
Answer: A,C
NEW QUESTION 80
Which feature in user interface maintenance can be used to control the values of custom fields?
- A. Usage of restriction rules
- B. Code list restriction
- C. Activation scoping item in administration
- D. Personalization
Answer: D
NEW QUESTION 81
Which settings can you control for the e-mail channel setup? Note: There are 3 correct Answers to this question.
- A. Mashup service
- B. Channel type
- C. Channel direction
- D. Notification type
- E. Ticket type
Answer: B,C,E
NEW QUESTION 82
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