New 2022 C-C4H510-04 Dumps for SAP Certified Application Associate Certified Exam Questions and Answer
Realistic Verified C-C4H510-04 exam dumps Q&As - C-C4H510-04 Free Update
NEW QUESTION 19
Depending on defined conditions, the status of the ticket needs to be set to escalated. Which tool is suitable for this?
- A. Activity planner
- B. Workflow rule
- C. Activity list
- D. Visit planner
Answer: B
NEW QUESTION 20
Which data is bidirectionally synchronized between SAP Service Cloud and SAP Field Service Management?
- A. Employees
- B. Tickets or Service Call
- C. Products
- D. Accounts
Answer: B
NEW QUESTION 21
When should you use the templates provided in the Data Workbench?
- A. When the Mass Change Account Data tool is used
- B. When there is unstructured legacy data
- C. When customer data needs to be loaded quickly
- D. When data volume is low
Answer: C
NEW QUESTION 22
Which business function in the account master will block the release of quotes to SAP S/4HANA?
- A. Sales support block
- B. Credit limit check
- C. Delivery block
- D. Prospect
Answer: D
NEW QUESTION 23
Which objects are required to create a service ticket? Note: There are 2 correct answers to this question.
- A. Maintenance plan
- B. Customer
- C. Service request
- D. Contracts
Answer: B,D
NEW QUESTION 24
Which of the following steps are recommended to upload data into SAP Service Cloud through the Data Workbench? Note: There are 2 correct Answers to this question.
- A. Schedule an MDRO Job.
- B. Download the migration template.
- C. Save the file in XML.
- D. Map the data fields with the offered data fields in the migration template.
Answer: B,D
NEW QUESTION 25
Which of the following elements are necessary to calculate the due dates defined in the SLA? Note: There are
2 correct answers to this question.
- A. Service contract
- B. Maintenance plan
- C. Working calendar
- D. Operating hours
Answer: C,D
NEW QUESTION 26
Which master data is synchronized unidirectionally from SAP Service Cloud to SAP CRM?
- A. Products
- B. Accounts
- C. Territories
- D. Social media profiles
Answer: D
NEW QUESTION 27
Which action is a prerequisite to implement registered products? Note: There are 2 correct answers to this question.
- A. Maintain Number Ranges for Customers
- B. Maintain Installed Base
- C. Scope Registered Products
- D. Purchase a license for the Registered Product
Answer: A,C
NEW QUESTION 28
What are the valid schedule types when creating maintenance plans? Note: There are 2 correct Answers to this question.
- A. Recall
- B. Absolute
- C. Cyclical
- D. Counter-based
Answer: B,C
NEW QUESTION 29
Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct answers to this question.
- A. Time recording
- B. Manual Routing
- C. Activity Planner
- D. MRS
- E. FSM
Answer: A,C,D
NEW QUESTION 30
What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?
- A. Setup a knowledge base for service contracts
- B. Configure a service catalogue
- C. Integrate MindTouch
- D. Activate scoping item "Create Service Requests from Incoming E-Mail"
Answer: C
NEW QUESTION 31
How can you restrict access to Product View?
- A. Service Unit of Employee
- B. Territories
- C. Sales Data of Employee
- D. Employee
Answer: C
NEW QUESTION 32
Which objects can be used within ticket creation to automatically determine the registered product?
- A. Product
- B. Installed Base
- C. Warranty
- D. Installation Point
Answer: D
NEW QUESTION 33
Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?
- A. Document types
- B. Maintenance plan
- C. Service category
- D. Priority
Answer: C
NEW QUESTION 34
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SAP C-C4H510-04 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Basic Setup Settings 8% - 12% | Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements. |
| Communication Channel and Knowledge Base 8% - 12% | Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud. |
| Reporting < 8% | Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards. |
| Service Business Process 8% - 12% | Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets. |
| Service Objects > 12% | Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets. |
| User Management 8% - 12% | Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions. |
| Personalization and Extensibility < 8% | Identify how to use personalization and extensibility, including mashups and custom business objects. |
| Maintenance Plan < 8% | Explain Maintenance Plan & its usage in Service Tickets |
| Data Management 8% - 12% | Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration. |
| Service Elements and Notification 8% - 12% | Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows. |
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