[Oct-2021] Updated Salesforce Certification Sales-Cloud-Consultant Exam Questions BUNDLE PACK
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NEW QUESTION 22
Universal Containers uses products in salesforce and has private security model. The product management
Employee do not have access to all opportunities but would like to track the performance of a new product
after it is
launched.
What would a consultant recommend to allow the product management employee to track the performance of
the
product?
- A. create a trigger to add the product management team to the sales team of the relevant opportunities
- B. Create a new product and add it to the price book with the product manager as the owner
- C. Create a criteria based sharing rule to add the product management team to relevant opportunities.
- D. Create a trigger to set the product manager as owner for opportunity on the new product.
Answer: C
NEW QUESTION 23
A company has created a new onboarding process. An Agent must create ten open activities that align to a step
of this onboarding experience. Creating these activities can take up to 20 minutes each to complete.
What should the Agent recommend to minimize costs?
- A. Hire a certified developer to write an apex trigger that creates each new activity.
- B. Add an object-specific custom quick action to create new activities.
- C. Provide a macro that will automatically create the activities when executed.
- D. Assign a single agent to create the activities on all new onboarding cases.
Answer: C
NEW QUESTION 24
CORRECT TEXT
Do territories need to be geographically defined?
Answer:
Explanation:
No,
territories can be setup according to any hierarchy that you like
NEW QUESTION 25
What actions can a consultant take during the project planning phase to ensure client stakeholder goals are met? Choose 2 answers
- A. Ensure the project key performance indicators are profitable
- B. Create scheduled dashboard to be sent weekly to all stakeholders.
- C. Establish a stakeholder committee and meeting schedule.
- D. Acquire the client stakeholders' key performance indicators.
Answer: C,D
NEW QUESTION 26
Cloud Kicks uses channel partners for selling and servicing its "Shoe of the Month" club. As the number of Leads has increased, Cloud Kicks has seen a decrease in partner satisfaction regarding the quality of Leads, and a noticeable decrease in the Lead conversion rate.
What can be done to increase partner satisfaction with the Leads being shared?
- A. Configure a cross-object validation rule to ensure that all fields on the Lead record are populated with data.
- B. Configure Einstein Insights prior to Leads routing to the partner channel.
- C. Configure a custom lead score field to assess Lead quality, then assign the Leads that exceed this score to partners.
- D. Utilize the Partner Lead Validator to populate a Lead score and assign to a partner channel queue.
- E. Utilize the Lead score on the Find Duplicate button, and then assign the Leads with a score in the high category.
Answer: C
NEW QUESTION 27
Universal Containers is implementing a Knowledge Base and wants to empower certain managers to create, edit, and manage articles. All articles should be reviewed by these managers before being published, while some articles need an additional layer of legal review as well. Which three actions should a Consultant recommend to meet these requirements? Choose 3 answers
- A. Create at least two different article types
- B. Grant managers the Manage Salesforce Knowledge Permission
- C. Create at least two different data categories
- D. Grant managers the Manage Data categories permission
- E. Create at least two different approval process
Answer: A,E
NEW QUESTION 28
Northern Trail Outfitters gain sales leads at its annual trade show. Duplicate leads are generated when they are imported and already exist in the system. What should be done to address the issue with duplicate leads?
- A. Upload the leads using Data Import wizard and select the appropriate field to matchduplicates against existing records.
- B. Upload the leads to Data.com to remove duplicates and select the option to have them automatically imported
- C. Upload the leads using Data Loader and enable "Find Duplicate" setting to prevent duplicates
- D. Upload the leads and click "Find Duplicates" button for each lead record to identify potential duplicate lead
Answer: A
NEW QUESTION 29
A Campaign Call-Down report justifies the spend on programs; helps to know who to target for future campaigns; shows the relations to sales data, lead data, and analysis of campaigns; and reflects how customer community interacts and how it affects sales. Who would benefit most from the idea that this report reflects how customercommunity interacts and how it affects sales?
- A. BI/Analytics
- B. Marketing Executive
- C. VP Marketing
- D. Campaign Manager
Answer: B
NEW QUESTION 30
UC wants to implement a website for a new product launch. The site should be publicly available, allow visitors to submit requests for information, and be managed by the non-technical marketing team. What solution should the consultant recommend?
- A. Customer Community
- B. Salesforcel Sites
- C. Force.com Sites
- D. Site.com
Answer: D
NEW QUESTION 31
Universal Containers representative wants to see forecast amount by all sales representatives and by multiple
product group. What would a consultant recommend to meet these requirement? Choose 2 answers
- A. Build a custom forecast report showing product groups
- B. Implement collaborative forecast with product family
- C. Implement collaborative forecast with quota attainment
- D. Build a forecast list view by product family groups
Answer: C
NEW QUESTION 32
What actions can a consultant take during the project planning phase to ensure client stakeholder goals are met? Choose 2 answers
- A. Ensure the project key performance indicators are profitable.
- B. Create scheduled dashboard to be sent weekly to all stakeholders.
- C. Establish a stakeholder committee and meeting schedule.
- D. Acquire the client stakeholders' key performance indicators.
Answer: C,D
NEW QUESTION 33
What Sales Cloud features would allow the company to improve data quality and consistency across sales deals? Choose 3 answers.
- A. Use opportunity record types and page layouts to display information specific to each line of business
- B. Use a single page layout to display all information regardless of line of business
- C. Implement validation rules for opportunities
- D. Use workflow rules to validate data entry
- E. Use required fields to enforce critical data entry
Answer: A,C,E
NEW QUESTION 34
Cloud Kicks has started its operations in Europe in addition to the U.S. The company has enabled advanced currency management to support both EUR and USD. Cloud Kicks also has existing roll-up summary fields.
Where are currency related roll-up summary fields supported?
- A. From any custom object to the Opportunity object
- B. From the Object rolling up to the Opportunity object
- C. From the Opportunity object rolling up the Account object
- D. From the Opportunity line object to the Opportunity object
Answer: D
NEW QUESTION 35
Universal Containers has hired a consulting firm to implement its new Service Cloud platform and requires quick iterations and a speedy project completion. UC has requested frequent project updates for check-ins and refinement. Which methodology should the Consultant recommend given the requirements?
- A. Waterfall
- B. Agile
- C. Kanban
- D. Force.com IDE
Answer: B
NEW QUESTION 36
Universal Containers is preparing for the launch of its new sales cloud implementation to a global user base.
With previous sales automation application, the company had slow adoption of the new solution. What factor
should be considered with the sales cloud deployment to help ensure the adoption? Choose 3 answers
- A. Management communications
- B. Maintenance release schedule
- C. Training in local language
- D. Type of training delivered
Answer: A,C,D
NEW QUESTION 37
Forecast Category "Best Case" can be summarized as:
- A. Closed + Commit + Best Case
- B. Commit + Best Case + Pipeline
- C. Closed
- D. Closed + Commit
Answer: A
NEW QUESTION 38
Universal Containers requires that each of its products is sold with 12 months of product maintenance. This is enter... a separate opportunity product line item on the opportunity. Once an opportunity is closed/won and the order has been shipped to the customer, the service manager manually records the maintenance line item in the assets object and sends an alert 90 days prior to the expiration date. What should a consultant recommend to streamline this process?
- A. Install an AppExchange app or create a trigger to automatically create an asset record once an opportunity is closed/won.
- B. Request the sync order to asset feature from salesforce to create an asset record once an opportunity is closed/won.
- C. Turn on the sync asset feature from the asset settings to create an asset record once an opportunity is closed/won.
- D. Create a trigger on the asset object once an opportunity is closed/won, and add a button to the opportunity layout.
Answer: A
NEW QUESTION 39
UC sells to a customer segment that has dozens of daily order and payment transactions. These customers have low credit limits which are closely monitored. At the time orders are accepted, management wants to check the customers available credit in Salesforce using information sourced from a third-party cloud application. What approach should a consultant recommend for this credit system Integration?
- A. Create a daily job using the custom object import wizard to retrieve credit balances.
- B. Create a data mapping in Data Loader for periodic manual credit uploads.
- C. Create a web service using Apex to retrieve credit balances as needed.
- D. Create a scheduled batch using Apex to retrieve credit balances each night.
Answer: C
NEW QUESTION 40
The stage field is mapped to a value for the Forecast Category field and this can never be changed in an
opportunity.
- A. False
- B. True
Answer: A
NEW QUESTION 41
CORRECT TEXT
Sales Methodology means an industry recognized standard sales process?
Answer:
Explanation:
False
- Sales Methodology is what works for yourorganizationtools such as MillerHeismanleverage learning in this area.
NEW QUESTION 42
What are the three steps to set up Google Ad Words to work with Sales force?
Answer:
Explanation:
1. Advertise your business on Google
2. Capture leads on your website
3. Convert leads to new customers
NEW QUESTION 43
Know quotas as related to individual reps - choose 2 answers:
- A. % of quota attained by salesmen
- B. Quarterly forecast summary by rep
Answer: A,B
NEW QUESTION 44
Universal Containers has enabled Social Accounts and contacts. When a sales representative accesses a
contact within salesforce, the representative is unable to see detailed information from the contacts Facebook
profile (e.g. contacts wall postings). What is preventing the sales representative from accessing detailed
information on the contacts Facebook page?
- A. Universal Containers must purchase the Facebook license to access public information for its users
- B. The link to the Facebook profile is not configured with the administrator password to access detailed '-'
information - C. The information shown is based on the sales representative's connection level with the contact on '-'
Facebook. - D. The fields configured by Universal Containers administrator on the contact page layout are missing
Answer: C
NEW QUESTION 45
Match this tip with its design consideration. "Users should not do things more than once because it takes time
and may create dirty data"
- A. Record types and page layouts
- B. Minimized redundant data entry
- C. Reduced clicks
- D. Tab and field naming
- E. Workflow rules and approvals
- F. Search
Answer: B
NEW QUESTION 46
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