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HP HP2-I47 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Sales Strategy and Positioning | - Selling methodology for services - Competitive differentiation |
| Topic 2: Lifecycle Engagement Model | - Manage and support phase - Deploy and implement phase - Consult and design phase - Optimize and retire phase |
| Topic 3: HPE Lifecycle Services Overview | - Introduction to HPE PS Lifecycle Services - Service portfolio positioning |
| Topic 4: Customer Value and Business Outcomes | - Value proposition of lifecycle services - Customer challenges and pain points |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
A potential customer has asked you how HP Lifecycle Services compare to a competitor's services that they have used in the past.
What is the HP recommended way to prepare a response to this question?
- A. List the different HP Services websites that the customer can visit for more information
- B. Compile a list of issues customers have had with the competitor's services
- C. Refer to the battlecards for the various HP Lifecycle Services
- D. Visit the competitor's website to read the descriptions of their services
Correct Answer: C 🗳️
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When is the optimal time to engage with a customer regarding renewal of an HP Care Pack?
- A. During the five business day grace period before and after the expiration date of the Care Pack to ensure continued coverage
- B. A minimum of six months before the existing Care Pack Services expire in order to complete the sales process
- C. At the time designated in the customer's service level agreement for implementing the customer's request for changes
- D. Thirty days after the existing coverage period has expired in order to update the agreement with new terms and conditions
Correct Answer: B 🗳️
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An HP Partner is closing a deal with an existing enterprise customer for purchase of new hardware with HP Lifecycle Services attached. The customer contact is leaving for a month-long vacation the day the deal closes.
What is an important detail that the Partner should consider regarding this deal?
- A. The Partner must input order details through the HP Channel Services Network portal within five business days of closing the deal.
- B. The Partner must complete the registration process by using the hyperlink sent in an email
- C. Registration must be performed within 10 days from the day the service is sold
- D. Delivery of the hardware must be scheduled within 30 days after the service is sold
Correct Answer: A 🗳️
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What advantage do HP Imaging and Application Services offer customers?
- A. Systems are configured during the build process and arrive onsite ready to use, tailored to customer needs.
- B. HP PCs arrive at the customer's site preconfigured with apps designed to handle the toughest projects, including gaming and printing.
- C. Customers can opt in to the HP Planet Partners recycling program, which provides onsite collection of discarded paper and printer cartridges.
- D. One-touch configuration systems allow for customer customization of their new devices after delivery and installation.
Correct Answer: A 🗳️
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